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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cabinets needed clean also bathroom door.bathtub might have a hole in it and no stopper to even take a bath. And the room smell bad that was room 222
Business response:
Dear Rosamae, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room, particularly the issues you encountered with the cleanliness, maintenance, and overall comfort. Your feedback regarding the specific concerns in room 222 will be shared with our housekeeping and maintenance teams. We understand how vital a fresh and well-kept space is, and we regret falling short during your stay. Your comments are truly appreciated and will help us improve our services. We hope you’ll ... read more
Upon arrival my contractor was turned way as there were no available rooms. Once I found out and tried to go to location, there was no staff on site.
Business response:
Dear Leonardo, We apologize for the situation your contractor encountered and for the frustration caused when support wasn’t available onsite. We recognize the importance of smooth coordination, especially when others depend on timely accommodations. This incident does not reflect the level of reliability and responsiveness we strive to offer. Your feedback is invaluable, and we will address it with our team to ensure better handling of arrivals going forward. We appreciate your understanding and the chance to enhance our se... read more
Horrible hair all over the room
Business response:
Dear Aldo, We sincerely apologize for the unacceptable condition of your room, especially regarding cleanliness. This is not the standard we strive to uphold, and we deeply regret the inconvenience caused. Please be assured that we have addressed this issue with our housekeeping team to prevent it from happening again. Your comfort and satisfaction are very important to us, and we hope to have the chance to provide you with a much better experience in the future. Sincerely, Hotel Management
Dirty room and rude staff for check in
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the unpleasant experience during check-in. This does not reflect the level of service we strive to provide. Your feedback is important, and we will address these matters with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Worst stay ever Worst experience I've ever had staying in a hotel in my entire life. The place looks nothing like the pictures. The bed isnt really a bad. The amount of people up and around till early hours of the night to screaming children and slamming doors. I will never stay at this establishment ever again. The place needs to be condemned
Business response:
Dear Guest,We’re sorry your experience left you with such an impression. What you described is far from the standard we aim to provide, and it’s deeply concerning that your visit was met with such frustration, from the condition of the property to the disturbances throughout the night. We appreciate you bringing these issues to light, and we’re actively working to improve the overall atmosphere and comfort for future guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better... read more
Nothing the same compared to the pictures
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
The room was dirty. There were no dishes as stated & even if it was I wouldn't have used them. There was a terrible odor. Blankets & sheets were dingy pillows dirty & felt itchy when lying down. Blinds were stick & food was all over the walls.
Business response:
Dear Guest,We’re sorry the condition of the room left you feeling uncomfortable. The concerns you mentioned regarding the bedding, the air quality, and the overall state of the room are far from the standards we aim to maintain. Thank you for bringing this to our attention. We will address these matters with our team and appreciate the opportunity to make things right. Additionally, for cleanliness, kitchenware is kept at the front desk and provided upon request. Thank you again for your feedback, as it helps us improve the ... read more
Reservation overbooked and dump hotel I reserved a room with two beds through Hotels.com several days before arrival. When I arrived, I was told there were no rooms with double beds, then that were no rooms. She said that it was the fault of who my online booking was through. I was never notified ahead of time that this would be the case. A highly frustrating experience. The lady at the desk then found a room to give us, but it had one small bed and no couch or loveseat. The room was a little more than what I had originally ... read more
Business response:
Dear Randy,We sincerely apologize for the frustration caused by the overbooking situation and the room not matching your reservation. We understand how disappointing it is to arrive expecting one thing and being given another, and we regret that you were not informed in advance. While we are glad our team was able to assist in finding accommodations, we regret that the experience did not meet your expectations. We will address this with our team to take the necessary steps and prevent such situations from happening again. Yo... read more
5/10
Business response:
Dear Daniel,We appreciate you taking the time to review your stay. Providing a comfortable and enjoyable stay is important to us, and we regret that certain aspects fell short of expectations. Your feedback highlights areas that need attention, and we will work to make improvements where possible. We value your input and appreciate the opportunity to host you. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.