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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach in the bathroom. Too many men loitering outside. Entry was littered with cigarette butts. Other hotel guest was pound in the entry. Quoted price was different than the charge at the hotel. I am requesting a ‘roach refund’.
Business response:
Dear Elaine, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment during your stay with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible, to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisi... read more
Expedia showed it had breakfast it did NOT, late check in.... was told to use phone in between doors, use ext 500, was NOT correct. No hygiene was included in the room either. Long term stay would have been ideal, but traveling through NOT RECOMMENDED. Personally, unless im staying long term, I wouldnt go back.
Business response:
Dear Christopher, Thank you for sharing your thoughts with us. We truly appreciate your recognition of our accommodations as suitable for extended visits. We are very sorry that aspects of your short stay did not meet expectations, and we regret any inconvenience caused during your arrival or with amenities. Your comments are invaluable as we work to improve our services. We hope you’ll consider giving us another opportunity to provide a smoother, more welcoming experience in the future. Sincerely, Hotel Management
No frill lots of chills The bed was broken the bottom corner hit the ground if you sat on it. Woke up with bites on my arms and legs. Just over all not a great place to stay. Definitely no frills not even the basics like shampoo conditioner and soap.
Business response:
Dear Tonja, Thank you for sharing your experience. We are very sorry your stay did not meet expectations and for the discomfort you experienced. Please know that guest safety and comfort are our highest priorities, and your feedback regarding both the bedding and overall room conditions has been shared with our team for immediate review and action. We appreciate you bringing this to our attention, and we hope you might allow us another opportunity to provide a stay that is comfortable. Sincerely, Hotel Management
It smelled unclean Kitchen floor stunk like dirty mop was used.
I was very unhappy I had to wait 25 mins just for someone to check me in. I understand I got there at 1030 but I don’t understand why no one was at the hotel. It is very very unfair to guests that have to wait that long. I will not be back due to this issue.
Could of had at least coffee .
Very basic. Kitchenette with nothing. Bed was okay. Cable was good.
The room was filthy and the bathroom was dirty as well.
I would like a refund!! I was unable to stay at this hotel!! The room was dirty and flea infested. No other rooms avaliable. Please refund my money!
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.