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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not allowed to check in Well we showed up at 12:06 and they wouldn’t let us check in even though I had already paid it
Business response:
Dear Dalton,Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been to arrive after booking in advance and be unable to check in. While our check-in policies are in place to ensure all rooms are ready for guests, we regret any miscommunication or inconvenience this caused. Your feedback is important to us, and we will work to improve clarity around our check-in procedures. We hope to have the opportunity to welcome ... read more
I didn't like the fact I had no toiletries in room 304 ten sheets left on a roll and no extra my sister asked for a wash towel and they couldn't give her a extra wash cloth for her room I don't think they ever cleaned the stairwells, sorry but will not be a repeat customer
Business response:
Dear Rance,Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. It is unacceptable that your room lacked essential toiletries and that we could not provide an extra washcloth when requested. Additionally, your concerns regarding the cleanliness of the stairwells are important, and we assure you that we will address this with our housekeeping team. We strive to provide a comfortable and well-maintained environment for all our guests, and we regret that we fell short ... read more
There were no towels and someone left their food in the refrigerator. The pillows were very uncomfortable and we had no cups to get a glass of water with
Business response:
Dear Margaret, We sincerely apologize for the shortcomings you experienced during your stay. The lack of towels, leftover items in the refrigerator, and the absence of basic amenities like cups are unacceptable and do not reflect our usual standards. We also regret that the pillows did not provide comfort. Your feedback will be addressed with our team to ensure these issues are corrected moving forward.Sincerely,Hotel Management
We stood at the check in desk for over 20 minutes before anyone showed up to check us in. The man who check us in was good but you could tell he did not want to be there and made us feel like an inconvenience. We left to go out with some friends and came back to the hotel around midnight… the doors were locked and we tried to use our key to get in and it wouldn’t work so we used the phone as instructed and no one would answer… it just kept saying the front desk was closed and the line would disconnect. Not having someone at ... read more
Business response:
Dear Emily,Thank you for sharing your experience with us. We sincerely apologize for the numerous inconveniences you encountered during your stay. It’s unacceptable that you had to wait so long for check-in, and we regret the lack of support when you returned late at night. Your comments about the missing hand soap, dripping faucets, and drainage issues are concerning, and we will address these matters with our maintenance team immediately. We understand how frustrating this was and appreciate your patience in dealing with t... read more
I checked in at 8:30pm on a Saturday night. The room was decent. A bit outdated as far as pug ins. The floor was clean (laminated) overall the room was decent. The hotel smelled like marijuana. After getting settled in my room the room above me was making horrific sounds. It sounded like kids jumping off the bed and running in the room. I am assuming due to laminate floor the sound barrier is not very good. But I called the front desk. The guy was nice he came to the room and said he would go upstairs and ask them to quiet d... read more
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the disturbances you faced during your stay, including the noise from the room above and the odor in the hotel. We understand how important a peaceful environment is for a restful night. We appreciate your feedback regarding the front desk hours, and we will address this with our team to ensure better communication with guests. Your comfort is important to us, and we are committed to improving our services. We hope to provide you with a more pleasan... read more
horrible.
Business response:
Dear Sierra, We apologize for the disturbances caused by the various issues you encountered during your stay. We are sorry for the lack of consideration that had a negative impact on your achieving a good night's sleep. Unfortunately, our front desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.