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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water to toilet was off there was no hot water
Business response:
Dear Brittany, Thank you for taking the time to bring your concerns to our attention. We sincerely apologize for the inconvenience you experienced with the water, and we regret that we were unable to address this while you were here. Please know that we take your comments seriously and will address them promptly. We hope you’ll consider staying with us again and give us the chance to show you the seamless visit you deserve.Sincerely,Hotel Management
This place makes you rent silverware and cooking dishes
Business response:
Dear Brittany, We regret that your stay did not meet expectations and appreciate you sharing your insights. As part of our commitment to providing affordable extended-stay accommodations, our suites feature functional kitchens with major appliances. While guests usually provide their own cookware and dining items, you can also purchase cookware and dishes for a minimal fee at the front desk. Many of our guests find this arrangement ideal for a convenient home-away-from-home experience. We understand your preference and will ... read more
Amenities and rooms unavailable as booked At check in-I was placed on the third floor-and then told no other rooms were available and that the elevator wasn’t working. Thank goodness I wasn’t disabled or elderly or those stairs would have been miserable without even an offer of help from staff. The room key then didn’t work after going up three flights of stairs. Manager on duty (Dewayne) was rude but did reset key. The King Suite room we were given was in good condition except that the toilet was broken and there were some ... read more
Business response:
Dear Stacy,We sincerely apologize for the issues you encountered during your stay. This is not the level of service we strive to provide, and we regret any inconvenience caused by the room change, maintenance concerns, and lack of communication. Your feedback is extremely valuable, and we will address these matters with our team to ensure better service in the future. We appreciate you bringing this to our attention and regret that we did not meet your expectations. Thank you again for your feedback. We hope you will reconsi... read more
Nothing
Business response:
Dear Nicholas, Thank you for choosing us and posting your review. Our goal is to provide a great experience for our guests with clean, homelike accommodations and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, we would love your feedback. Thank you again for leaving your rating, and we look forward to your next visit. Sincerely,Hotel Management
Lamps and fridge Room 224 had a fridge that didn’t work and only one lamp that worked. Was moved to 220 and one table was missing a lamp and two of the three other lamps did not work.
Business response:
Dear James, Thank you for your feedback. We sincerely apologize for the issues you experienced with the appliances and lighting in your rooms. This is not the standard we strive to maintain, and we understand how such inconveniences can affect your stay. Your comments have been shared with our maintenance team to ensure these matters are promptly addressed. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.