Extended Stay America Select Suites - Springfield - South

Business response:

Dear william, We are very sorry for the inconvenience and frustration this situation caused. We assure you that what you experienced is not the impression we want to leave with our guests. Your feedback has been shared with the appropriate teams so this can be addressed internally and prevent similar issues in the future. We appreciate your patience and hope you will consider giving us another opportunity in the future to provide you with a more positive experience. Sincerely, Hotel Management 

Business response:

Dear Lance, Thank you for taking a moment to share your experience. It’s disappointing to learn that your stay did not reflect the standards we aim to provide. A well-kept and comfortable environment is essential, and your feedback has been shared with the appropriate teams for immediate review. We are continuously working to improve the condition of our accommodations, and guest satisfaction remains a top priority. Your comments are truly valued, and we regret that your visit did not meet expectations. We hope to have the o... read more

Business response:

Dear Donna, Thank you for sharing your feedback about your recent visit. We are genuinely sorry that your experience did not meet your expectations. Our team is dedicated to creating a comfortable and pleasant environment for all guests, and it is disappointing to learn that we fell short of this goal during your stay. Please know that your comments are valued, and we will use them constructively as we work to enhance the quality of our accommodations and services. We hope you will consider giving us another opportunity to p... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad your check-in went smoothly and the room met your needs. However, we are genuinely sorry for the inconvenience caused by the lack of warm water during your stay. We understand how essential this is to a comfortable visit and regret that it affected your plans. We will address your feedback with our team to ensure prompt attention to this matter. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-imp... read more

Business response:

Dear Alberto,Thank you for your feedback. We sincerely apologize for the condition of your room, particularly the lingering odor, cleanliness concerns, and the absence of kitchen supplies. This experience does not reflect the standards we aim to uphold, and your comments have been shared with the appropriate teams for immediate attention. We appreciate your input and are committed to making necessary improvements.Sincerely,Hotel Management