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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Area is quiet and it's nice to have an actual stove and oven
Business response:
Dear Michele, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Extended Stay America. We are delighted that you thoroughly enjoyed your stay, most notably a fully equipped kitchen. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Nice but inconvenient Nice place but we called to inform we would be a late arrival and no one was in lobby when we arrived. Had to call and wait to get checked in. Website stated grab and go breakfast but upon checking in we received a paper that they no longer served breakfast. Got to our room and found that we had to request any kitchen utensils or plates. Website really needs update for the changes.
Business response:
Dear Daniel, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We also apologize for your disappointment with our breakfast and the lack of amenities in your suite. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are no... read more
Hotel seemed a little outdated and it smelled very odd but it was quiet and cheaper than surrounding places. It was good for one night. Breakfast was granola bars and muffins.
Great Stay- home away from home Friendly and wonderful staff! Clean room and overall clean environment. My family is in a transition stage and the staff has made things not feel like a hotel but a home away from home. The hotel is very well kept and clean. I didn’t know the wifi was a paid option but to upgrade isn’t that big of an expense.
Business response:
Dear Nakitia, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our clean, comfortable suites and our friendly staff. They strive to go above and beyond to welcome and assist all our guests. Thank you for choosing to stay with us. We hope to host you again during a future visit.Sincerely,Hotel Management
We stayed in early Aug. and the humidity in the room was continuously very high. The bathroom exhaust fan didn't work correctly and the room AC unit couldn't seem to bring the humidity down. Overall our room could use a good cleaning.
Business response:
Dear Jim, Thank you for taking the time to write a review of our hotel. On behalf of our entire staff, please accept our apologies for not meeting your expectations. Your concerns regarding high humidity, the bathroom exhaust fan, and cleanliness are noted. We will address this matter with our housekeeping and maintenance team to ensure that it does not happen again. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sinc... read more
When I first got to the property to check in there was no one at desk. I rang bell and noone came. I waited and finally called the hotel from my cell phone to get a response. Once he showed up he informed me that he had only heard the bell one time. So apparently you need to ring the bell several times to get assistance. Once I got checked in I had to walk around past the people smoking weed in the dog park area of hotel. Finally got to room and it smelled strongly of cigarette smoke. In the morning we were awakened at 4 am ... read more
Business response:
Dear VALERIE, Thank you for being our guest and for sharing your feedback. We apologize for the delay you experienced during check-in. Your comments have been shared with our team to ensure a better experience going forward. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thanks once more for your feedback, and we hope you will stay with us again soon... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.7 star rating with 2,237 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.