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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Extended Stay America Hotel St. Louis - Earth City is located at 3125 Rider Trl S, Earth City, MO. This business specializes in Hotels & Motels.
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was clean enough but it’s pretty dated and needs a refresh. The beds were hard, there was 1 bar of soap and 1 bottle of shampoo only. The “free breakfast” was smashed granola bars, oatmeal and coffee. One morning at 830a, us and a few other patrons stood in the lobby waiting for coffee because the urn was empty and when the front desk attendant finally came out of the back, she stated “oh no, I’m not going to be making more coffee.” I mean, sheesh, the least we could get was some coffee. After the “breakfast” they... read more
Business response:
Dear Dianna, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Managem... read more
Perfect, clean, comfortable
Business response:
Dear kevin, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Decent place I stayed there five times
Close to airport and gas station, but a bit of a drive to restaurants. Recommend you stop for food before youbget to the hotel. Front desk was very helpful.
Business response:
Dear Wolfgang, thank you for writing such an excellent review of our hotel. We appreciate your nice comments about our convenient location close to the airport and various restaurants and shopping. We received many positive comments about our location, so we are glad this contributed to making your stay a great one. We at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management
AC was not efficient and no coffee available in morning. Otherwise my stay was fine. Would stay again.
Internet was VERY SLOW & no extra garbage can for 2 days
Business response:
Maurice, thank you for choosing Extended Stay America and taking the time to write a review. We hope you had an overall good time with us. We are sorry for the internet issues and for not meeting your expectations. We have taken note of your comments and will use them as a tool to improve our service going forward. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 4.4 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.