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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Extended Stay America Hotel St. Louis - Earth City is located at 3125 Rider Trl S, Earth City, MO. This business specializes in Hotels & Motels.
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first got to the property to check in there was no one at desk. I rang bell and noone came. I waited and finally called the hotel from my cell phone to get a response. Once he showed up he informed me that he had only heard the bell one time. So apparently you need to ring the bell several times to get assistance. Once I got checked in I had to walk around past the people smoking weed in the dog park area of hotel. Finally got to room and it smelled strongly of cigarette smoke. In the morning we were awakened at 4 am ... read more
Business response:
Dear VALERIE, Thank you for being our guest and for sharing your feedback. We apologize for the delay you experienced during check-in. Your comments have been shared with our team to ensure a better experience going forward. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies prohibiting smoking in certain areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thanks once more for your feedback, and we hope you will stay with us again soon... read more
Lacking in customer service When we arrived, there was no one at the front desk and the only sign was to the right of the desk on the wall and said dial 0 for assistance. There was no phone in sight so we awkwardly waited for several minutes and then I decided to reach over the counter to use that phone as that was the only phone in the whole lobby. The phone barely rang once and a man by the name of Rand comes barreling around the corner, and this is not an exaggeration, yelling at me saying- you will not reach over the cou... read more
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for daily. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We are meeting with our staff to discuss this situation and reiterate the importance of impeccable customer service and attention to... read more
All in all I enjoyed my stay I hao an Amazing check-in with Randy and he was friendly and amazing the other staff was friendly but when it came to getting quarters for the laundry they didn't have any but they said debit card but really you have to download the app to pay for laundry. All in all it was comfortable bed, clean kithen and bathroom though I didn't get to use the kitchen but the microwave didn't really heat my food.
i had a great stay
Business response:
Dear Joyleen, Please accept our gratitude for posting such excellent feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 4.4 star rating with 1,449 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.