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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Extended Stay America Hotel St. Louis - Earth City is located at 3125 Rider Trl S, Earth City, MO. This business specializes in Hotels & Motels.
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was old and the 2 queen room was set up weird. There was a wait at the desk for someone to show up. Breakfast was a grab n go. No coffee. ☹️
Business response:
Denise, thank you for taking the time to post a review. We are sorry for your disappointment with your room layout and for the delay you experienced at the time of check-in. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Clean and easy to check in
The room had an odor. There were strange stains on the walls. It was extremely loud. The people in the next room must have had a party until 1:00. Yelling, slamming doors,etc. There was no ice machine. There was no trash can in the room. Worst hotel I’ve yet been in.
Business response:
William, thank you for being our guest at Extended Stay America. We are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations and are sorry for the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured we will take step... read more
Didn't feel so safe. Parking spot wasn't well lit and there was loitering in the parking lot and hallway.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I liked how there was someone at the front desk 24/7. The gal that checked me in was very pleasant and answered all my questions. When i left this morning the young man was just as pleasant. I will recommend this to anyone i know heading to St. Louis, MO. Thank you!!
Business response:
Kim, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Orlando and the rest of the staff are amazing and always made us feel welcome.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 4.4 star rating with 1,517 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.