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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All in all I enjoyed my stay I hao an Amazing check-in with Randy and he was friendly and amazing the other staff was friendly but when it came to getting quarters for the laundry they didn't have any but they said debit card but really you have to download the app to pay for laundry. All in all it was comfortable bed, clean kithen and bathroom though I didn't get to use the kitchen but the microwave didn't really heat my food.
i had a great stay
Business response:
Dear Joyleen, Please accept our gratitude for posting such excellent feedback about your stay at Extended Stay America. It is nice that everything worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Sincerely,Hotel Management
The rooms were very clean
FRONT DESK WAS AWESOME NO HASSLE, QUICK, AND POLITE!
Business response:
Dear jamie, Thank you for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our front desk team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management
The area was safe and convenient from the interstate. The hotel was average for the price range. The handle on the faucet was broken. Breakfast was a muffin or a single Nature Valley granola bar - when I buy them, there are two in a pack, so this was funny. I guess everyone is trying to save some money.
Business response:
Dear Tisha, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding breakfast and maintenance. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Lacking in customer service When we arrived, there was no one at the front desk and the only sign was to the right of the desk on the wall and said dial 0 for assistance. There was no phone in sight so we awkwardly waited for several minutes and then I decided to reach over the counter to use that phone as that was the only phone in the whole lobby. The phone barely rang once and a man by the name of Rand comes barreling around the corner, and this is not an exaggeration, yelling at me saying- you will not reach over the cou... read more
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our front desk associate fell short of providing the excellent service we strive for daily. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We are meeting with our staff to discuss this situation and reiterate the importance of impeccable customer service and attention to... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,278 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.