Extended Stay America Select Suites - St. Louis - Earth City

Business response:

Thank you for being our guest at Extended Stay America. We are euphoric to know how much you enjoyed our exceptional service and had a wonderful time with us. We appreciate your gracious remarks and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay and for sharing your feedback. We are pleased overall you enjoyed your stay. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Loek, thank you for sharing your feedback. We are sorry for the difficulties you experienced during your stay, and more importantly, you felt our staff were not at their best. Our team takes great pride in delivering outstanding customer service to each and every guest, so your feedback will be shared with the appropriate individual to be more diligent moving forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management 

Business response:

Nolen, thank you for taking the time to write a review. We are glad you had an overall pleasant stay, but we are sorry for the odor issues you experienced in your room. We value your feedback and hope to see you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associates went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with them. We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management