Extended Stay America Select Suites - St. Louis - Earth City

Business response:

We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Glen, thank you for choosing to stay with us at Extended Stay America. We are glad overall you had a pleasant time while you were here. However, we are sorry for the cleanliness and odor issues you encountered while you were here. We have shared your feedback with our housekeeping team to be more diligent going forward. We also regret the noise you experienced from the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfor... read more

Business response:

Kayla, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Agustin, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are euphoric to know how much you enjoyed our exceptional service and had a wonderful time with us. We appreciate your gracious remarks and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to evaluate your stay and for sharing your feedback. We are pleased overall you enjoyed your stay. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Loek, thank you for sharing your feedback. We are sorry for the difficulties you experienced during your stay, and more importantly, you felt our staff were not at their best. Our team takes great pride in delivering outstanding customer service to each and every guest, so your feedback will be shared with the appropriate individual to be more diligent moving forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management