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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Extended Stay America Hotel St. Louis - Earth City is located at 3125 Rider Trl S, Earth City, MO. This business specializes in Hotels & Motels.
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the fact that the kitchen and refrigerator were actually clean and looked like they had been kept up. Unlike alot of hotels with kitchens either their refrigerator looks old or the stove has previous burns. Great housekeeping!!
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your well-kept suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we will be sure to share your comments with them. We hope to see you again soon. Sincerely, Hotel Management
The lady at check in was super friendly and helpful
Business response:
Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. We appreciate your kind compliments about our front desk staff and will pass on your comments to her. It was our pleasure to serve you, and we look forward to seeing you again soon. Sincerely, Hotel Management
The rooms were sub par. There were stains on the carpet and ceiling that were disgusting. The refrigerator was dirty. You had to ask for everything, including the remote for the television. We pretty much only slept here. The first night I looked to see if their were vacancies elsewhere around, but everyone was booked. It was very noisy at night. People propping their doors and going room to room. I called the front desk and got no answer to complain. Their was a car broken down at the only entrance to get into the parking l... read more
Business response:
Malinda, we offer our sincere apologies for the cleanliness and noise issues you encountered here. Your feedback for the untidiness is shared with the housekeeping team to be more diligent going ahead. We wish to have been informed about the disturbance as we would have done their best to make your trip a better one. Also, we regret the inconvenience you had in our parking lot. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
I thought the design of the rooms and hotel were really nice. The bed mattress was worse than a inflatable mattress though
Business response:
Thank you for taking the time to review your stay. We're glad to know you liked the layout of our property and that overall you had a pleasant experience while you were here. However, we're sorry for the inconvenience you had due to the mattress. We regret the inconvenience this caused and hope you will return for the perfect visit you deserve. Sincerely, Hotel Management
The people made this experience excellent I had problems with a red roof inn but then I found the extended stay and it was awesome they were just so nice so accommodating
Business response:
James, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Good value It was a very nice room and very nice price. The hallway you could smell everyone’s food that they were cooking which was not a pleasant smell but besides that it was a very nice experience
Business response:
Ryan, thank you for your review. We are glad you had an overall great stay, and you liked our comfortable suites as well as found us to be a great value. However, we apologize for the odor coming from the hallways and that this ruined your stay. Hopefully, this unfortunate situation will not prevent you from staying with us in the future, and you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 4.4 star rating with 1,449 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.