This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental Breakfast was very minimal. Overall condition of the place was worn out. Cleanliness was lacking, not really vacuumed well. Did not seem to have a caring management, just collect the profits and not put money back into their investment. Overall, it provided the basic needs for a one night stay. Their room heating and cooling did work better than most places I stayed at and the showers did drain well even though they looked old and dirty.
Business response:
Thank you for posting a review of your recent stay. We are sorry for the maintenance issue you experienced, and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts and assure you we will. We hope you will consider giving our hotel another ... read more
Skimpy breakfast . Very limited selection of breakfast items. Nothing for low carb diet.
Business response:
John, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
.... ok... a bit smelly and noisey,,, also told trucking school was attending n not to worry
Business response:
Buster, thank you for being our guest at Extended Stay America. We're glad to know overall you enjoyed your time with us, but we're sorry for the odor and noise issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams to fix the problems immediately. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Change the sheets regularly. The knes in my room were sour smelling and I had to request new ones
Business response:
Thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant time with us, we regret the housekeeping service issue you encountered. We appreciate and look forward to seeing you again. Sincerely, Hotel Management
Not again! Elevator was broke. Our room was right next to the office so we got to listen to every conversation in the lobby and from all the smokers gathered at the front door. Bed was hard as a rock. We were in a handicapped accessible room which had a fold down seat in the shower. When we tried to fold the seat up we found the entire underneath side was covered in mold. Not a pleasant stay!
Business response:
Tamara, thank you for posting a review of your stay. We are sorry for the issues you encountered in your room and regret your stay was not as expected. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.