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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Extended Stay America Hotel St. Louis - Earth City is located at 3125 Rider Trl S, Earth City, MO. This business specializes in Hotels & Motels.
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room Room was good. The hallway was very smelly though.
Business response:
Ron, thank you for choosing Extended Stay America for your stay. We are glad to know you liked your well-appointed room, but we are sorry for the odor issues you had. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Not happy I've stayed here several times and always had a good experience. This time the room was not cleaned. Found several items left by previous guests in the dresser and trash and clothes under both beds. Lots of noise from the room above us made for tough sleeping.
Business response:
Tamara, thank you for being our guest once again. We are so sorry for the cleanliness issues you had in your room and the inconvenience it caused. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Room for improvement The room was spacious, but the stove did not work and there were always people hanging out outside.
Business response:
Brandy, thanks for reviewing your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-maintained room and had a great stay with us. However, we apologize for the maintenance issue and your feedback is shared with the team to do the needful. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Good Stay We had a great stay. Everyone was friendly. It does not have any amenities, but the room was nice and had plenty of space. The beds were comfortable. It has a full kitchen which was nice. The breakfast has coffee, oatmeal, muffins, or granola bars. Again not a 4 or 5 star hotel but it was clean and comfortable.
Business response:
Ashley, thank you for staying with us. It feels good to know you enjoyed the spaciousness of your well-maintained room and that our friendly service made for a good experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Power outage The staff was extremely helpful and nice!!!!! The room had an odor when we entered and coins on the floor from the previous occupants, obviously the floor wasn't vacuumed. Once I took a shower the steam revealed two BIG hand prints on the mirror again, obviously not cleaned from previous occupants. I didn't complain to the staff, we just cleaned up while praying that our power would be restored by check out time.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you had an overall good stay and that you were impressed with our courteous service. That being said, we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The hotel was fine Expedia wouldn’t let me checkin Hotel was fine , Expedia wound the let check in early , I had wait in the rain on hold trying to check in to hotel 1/2 hour early , won’t use Expedia again
Business response:
Jim, thank you for being our guest at Extended Stay America. We’re glad to know you had a pleasant stay with us but we’re sorry for the inconvenience you experienced upon arrival. On behalf of everyone here, we invite you to stay with us again the next time you visit Earth City. Sincerely, Hotel Management
Last Minute Reservation Staff customer service is excellent. Facility ok. Room clean. Should include bottle openers in each room.
Business response:
Thank you for staying with us. We are glad you liked our courteous service and your spotless room. That being said, we are sorry if we missed meeting any of your expectations. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 4.4 star rating with 1,566 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.