Extended Stay America Select Suites - St. Louis - Earth City

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Buster, thank you for being our guest at Extended Stay America. We're glad to know overall you enjoyed your time with us, but we're sorry for the odor and noise issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams to fix the problems immediately. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although from the rating it seems you had a pleasant time with us, we regret the housekeeping service issue you encountered. We appreciate and look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our front desk associate and had a pleasant time with us. It was a pleasure accommodating you, and we hope to see you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Chris, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Diana, thank you for choosing Extended Stay America. It is good to read you liked having a fully-equipped kitchen in your room to cook your own meals and that you had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the issues you encountered and regret the maintenance problem you had in your room. We wish we would have known about these issue as our associates would have done their best to ensure you are comfortable. We look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Pshonda, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management