This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value It was a very nice room and very nice price. The hallway you could smell everyone’s food that they were cooking which was not a pleasant smell but besides that it was a very nice experience
Business response:
Ryan, thank you for your review. We are glad you had an overall great stay, and you liked our comfortable suites as well as found us to be a great value. However, we apologize for the odor coming from the hallways and that this ruined your stay. Hopefully, this unfortunate situation will not prevent you from staying with us in the future, and you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
it is okay over all but not as expected as other extended hotels (other branches in other places)
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Staff was very friendly and helped when they could.
Business response:
Thank you for posting your kind review of Extended Stay America - St. Louis - Earth City. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit St. Louis. Sincerely, Hotel Management
Pretty good you get what you pay for in life. 76 bucks wasnt too bad.
Business response:
Ashlei, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America - St. Louis - Earth City. It is wonderful to read you found us to be a great value and had a pleasant stay. It was a delight having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
Continental Breakfast was very minimal. Overall condition of the place was worn out. Cleanliness was lacking, not really vacuumed well. Did not seem to have a caring management, just collect the profits and not put money back into their investment. Overall, it provided the basic needs for a one night stay. Their room heating and cooling did work better than most places I stayed at and the showers did drain well even though they looked old and dirty.
Business response:
Thank you for posting a review of your recent stay. We are sorry for the maintenance issue you experienced, and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts and assure you we will. We hope you will consider giving our hotel another ... read more
Not again! Elevator was broke. Our room was right next to the office so we got to listen to every conversation in the lobby and from all the smokers gathered at the front door. Bed was hard as a rock. We were in a handicapped accessible room which had a fold down seat in the shower. When we tried to fold the seat up we found the entire underneath side was covered in mold. Not a pleasant stay!
Business response:
Tamara, thank you for posting a review of your stay. We are sorry for the issues you encountered in your room and regret your stay was not as expected. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope to have another opportunity to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.7 star rating with 2,251 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.