This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff This is the second time I have stayed at this hotel. The room was clean and Dana at the front desk was very friendly and cheerful when I checked in.
Multiple bugs.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide ... read more
The room needs some updating, the carpet had some strange sticky stuff on in, the sink was spraying water (a hole in the faucet), the fridge was pretty gross on the outside. Thankfully bed was clean and comfortable and AC worked great. I wasn’t a fan of some of the people who seemed to be “living” there-many of them constantly smoking cigarettes outside (even though they claim to be a smoke-feee property).
Business response:
Dear Amber, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
hair found in shower
Business response:
Dear Sean, Thank you for taking the time to review our hotel. We always want our guests to have the best time with us, and we apologize for failing to meet your expectations. We follow the most rigorous industry standards regarding the cleanliness and maintenance of our suites and the entire property. Even so, we have instructed our housekeeping team to reiterate the importance of impeccable service and attention to detail. Thank you for bringing this concern to our attention, as it helps us improve our services moving forwa... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.