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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its a take the good with the bad kinda thing.
Business response:
Dear LA, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing at Extended Stay America. Si... read more
Very minimal breakfast. Elevator was broke and phone in the room did not work.
Business response:
Dear Dennis, Thank you for your feedback. We're sorry to hear that our grab-and-go breakfast and the maintenance issues did not meet your expectations. Your comments are very important to us, and we are taking immediate steps to address these concerns. We strive to ensure that our guests have a comfortable and enjoyable stay, and we regret that we fell short during your visit. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these ... read more
Elevator NOT working. Stained hallway carpet ... not impressed!
Business response:
Dear Philip, Thank you for choosing us and sharing your reviews about our hotel. We apologize for any inconvenience caused during your time with us. Our technical team is already working on fixing the elevator. Further, we regret the concerns you encountered in the hallway's carpet. Please allow us to work with our housekeeping team to review the area and ensure that we take action. Please be our guest next time you are around the area, and we hope to make your stay memorable.Sincerely,Hotel Management
Location of hotel is nice and close to shopping and restaurants. Seems a bit run down but we were there just to sleep so it didn't affect our stay.
When we arrived the young lady at the desk when we checked in was not very pleasant to deal with. I was informed that the elevator was not working. I asked for a room on the first floor, I explained that I can’t climb stairs because of a back injury. She said there was none available. Then I went back down and told her that the door would not close and we couldn’t lock it. She gave us a room next door but was discussed attitude. Then when we walked down the stairs I was holding the handle rail and a nail was sticking out and... read more
Business response:
Dear Roger,Although you had a satisfactory stay, we regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please ... read more
Elevator doesn't work. Empty soda bottle in middle of staircase for 3 days and a wet floor sign there but not wet. Beds are noisy??
Business response:
Dear David, Thank you for your review. Please accept our apologies for the concerns during your stay with us; thank you for bringing this to our attention. We will share this with our team for quick review and action. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,479 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.