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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Perfect stay Charles was extremely helpful and pleasant
Business response:
Dear Lukas,Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Charles helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
I just didn't like how there was no breakfast in the morning overall it was nice, clean, quiet.
The staff at the hotel were very friendly and helpful. I would rate them very highly. The room and hotel in general was clean, quiet and comfortable. The only area I didnt rate as high was the property condition. The room was a little dated with obvious signs of wear and seemed a little run down. The cleanliness and staff made up for the dated room however and I would stay there again because of this.
Business response:
Dear David, Thank you for your thoughtful feedback. We’re thrilled that our friendly and helpful staff, as well as the cleanliness and comfort of the room, made a positive impression on your stay. We apologize for the dated condition of the property and signs of wear. Please know we are working on improvements to enhance the guest experience. Your willingness to stay with us at Extended Stay America again despite these concerns means a lot, and we look forward to welcoming you back!Sincerely,Hotel Management
Clean
Extended O'Fallon, IL When booked (Early on) we were told that there was breakfast. We show up, no breakfast. Was $37 dollars cheaper on line when we showed up. Manager was nice and gave us the cheaper rate. BUT, if you wanted any kind of cookware you had to Pay extra for that. If you wanted a clean towel, you had to take the dirty one back to the front desk and get charged for a new one. 2 bath towels and 2 wash rags provided. No hand towels. If that is the way they all are, I'll never stay at one again.
Business response:
Dear Dayne, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Our front desk team is always helpful to assist you. Thank you again for your feedback as this helps us to improve the experience for future guests. We truly apprecia... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,479 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.