This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very minimal breakfast. Elevator was broke and phone in the room did not work.
Business response:
Dear Dennis, Thank you for your feedback. We're sorry to hear that our grab-and-go breakfast and the maintenance issues did not meet your expectations. Your comments are very important to us, and we are taking immediate steps to address these concerns. We strive to ensure that our guests have a comfortable and enjoyable stay, and we regret that we fell short during your visit. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these ... read more
Elevator NOT working. Stained hallway carpet ... not impressed!
Business response:
Dear Philip, Thank you for choosing us and sharing your reviews about our hotel. We apologize for any inconvenience caused during your time with us. Our technical team is already working on fixing the elevator. Further, we regret the concerns you encountered in the hallway's carpet. Please allow us to work with our housekeeping team to review the area and ensure that we take action. Please be our guest next time you are around the area, and we hope to make your stay memorable.Sincerely,Hotel Management
Location of hotel is nice and close to shopping and restaurants. Seems a bit run down but we were there just to sleep so it didn't affect our stay.
Great stsgf
Business response:
Dear tramell, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Elevator doesn't work. Empty soda bottle in middle of staircase for 3 days and a wet floor sign there but not wet. Beds are noisy??
Business response:
Dear David, Thank you for your review. Please accept our apologies for the concerns during your stay with us; thank you for bringing this to our attention. We will share this with our team for quick review and action. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.