This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very accomodating. 1st room was a smokers room. Can't stand cigarette smell. Went back to desk they immediately assigned another non-smoking room. Clean. Elevator not working.
Business response:
Dear Michael, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
Room definitely had previously been smoked in. For a non smoker it was strong. Room was clean and slept well
Ok stay It was about what we expected. Hotel is in need of some updates and hallways smelled. But room was fine.
Business response:
Dear Elizabeth, Thank you for sharing your experience. We are grateful for your acknowledgment that you enjoyed most of your stay and liked your room. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Unplanned stay but turned out fine Well the only bad thing was the elevator was not usable . The clerk had no ground floor rooms but she did give us room on secomd floor clisest to stairs. Coffe was good for a hotel coffee . Breakfast choices so so.
Business response:
Dear Roger, Thank you for sharing your experience, as it helps us continue to improve as a team so we may better serve our guests. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. Thank you for being our guest, and we hope to have the opportunity to host your future visits.Sincerely,Hotel Management
You must give them an email to use the free wifi. No need.
Yes and No The front desk person was cheerful. The air conditioner had an annoying hum and I asked for a different room, but they didn’t have the same type of room and apparently couldn’t just move me. The elevator was out and I had to use the stairs, 2nd floor. Make sure to ask for 3rd floor. The room above me had kids and they were stomping until 10:30. Also ask for a room opposite the interstate as semis were plenty loud - probably less than 100 yards away from the hotel. The bed was not a premium mattress, but wasn’t sun... read more
Business response:
Dear Timothy, Thank you for sharing your review and the details surrounding your recent stay. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate you bringing these issues to our attention, and we will address them appropriately with our team. We would like an opportunity to show you the hospitality for whic... read more
Great stay!
Business response:
Dear Chamonte, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
Decent It seemed a little pricy considering what you got once there. The rooms were nice but overall, it was decent.
Business response:
Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will share your feedback with our team, and we hope you will consider a return visit so we can show you that we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.