This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checked in we were told by the front desk staff that there was no longer free breakfast or coffee in the lobby. There was last year when we stayed at this facility. While we did not need to use any dishes or pans, now in order to have them, you must pay for them. (roughly $39.000. If we wanted extra towels, they would charge us $1.75 per towel. We were told that this changed on August 1, 2024. When we arrived in our room, it was clean however there was no kleenex in the bathroom. There was also no kettle in the room ... read more
Business response:
Dear Susan,We're glad that our front desk staff provided a warm welcome and that your room was clean with a reliable shower. However, we regret that several policy updates and room amenities did not meet your expectations. We understand how these adjustments could feel unexpected, especially for returning guests. We also recognize the importance of safety features, like grab bars in the bathroom and accessible in-room amenities, as they contribute significantly to a more comfortable stay. We will share your feedback with our... read more
Stay was alright. Advertised as a suite but there was not equipment in the kitchenette. Disappointing.
Business response:
Dear Marlene,Thank you for your feedback. We're glad your stay was satisfactory, though we apologize for the lack of kitchen items in your suite. For cleanliness and convenience, we keep kitchenware at the front desk and are happy to provide it upon request. Your feedback is invaluable, and we're always working to enhance our guests' experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Everything was nice
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,479 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.