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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like pot/cigarettes as soon as we walked in. Too tired to look for another place. Lobby was dirty, elevator was filthy, carpets were dirty but smelled of strong bleach.
Business response:
Dear Jennifer, Thank you for your feedback regarding your recent stay. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the unpleasant environment and other cleanliness concerns that you outlined in your room is something we take seriously. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Your feed... read more
OTHER THEN THE FIRE ALARM GOING OFF AT 2AM AND HAVING LEAVE OUR ROOM FOR THE PARKING LOT FOR 45MINUTES.
Business response:
Dear Gary, Thank you for sharing your feedback with us. We understand how disruptive it can be when an unexpected alarm occurs, and we genuinely appreciate your patience during the situation. Our team works hard to ensure the safety and comfort of all our guests, and your comments help us identify areas for improvement. We’re glad that despite this incident, you were able to experience our services, and we hope that your next stay will be seamless and enjoyable from start to finish. We look forward to welcoming you back for ... read more
There was almost nothing in the room, the staff was almost non existent, there were only 2 towels and wash cloths in the room for a 3 night stay, and they wanted you to pay for replacements. There were no plates, glasses, pots or pans, they wanted you to buy them from them. the room had a weird odor. Quality and service at this location is very poor.
Business response:
Dear Daryl, We sincerely apologize that your experience did not meet expectations. It is our priority to ensure rooms are well-equipped, clean, and comfortable for our guests, and we regret that the amenities and service fell short during your visit. Your comments regarding towels, kitchenware, and room condition have been shared with our management and housekeeping teams to prevent similar issues in the future. We truly appreciate your feedback as it helps us improve our services. We hope you will give us another opportunit... read more
A B- property at best The room smelled (determined to be the A/C unit. You have to pay for internet. If you want clean towels, you have to pan an exchange fee. There is no way I would have booked this property had the website been accurate.
Business response:
Dear Barbara, We sincerely apologize that aspects of your stay, including the A/C odor, internet charges, and towel exchange policy, did not meet your expectations. We strive to provide clear information regarding our amenities and policies, and we regret any confusion or inconvenience caused. Your comments have been shared with our team to ensure improvements are made where possible and that future guests have a clearer understanding of our offerings. We appreciate your input and hope to have the chance to provide a more sa... read more
Bed was fine….room fine ..just old needs updating
I only stayed one night was only there long enough to sleep and get back on the road but there was left over food in the fridge and water was leaking in the tub
Business response:
Dear Kay, Thank you for staying with us and for taking the time to share your experience. We’re sorry to hear that your room was not properly prepared. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We understand the importance of making every guest feel comfortable and cared for. We appreciate your patience and hope you’ll consider giving Extended Stay America another opportunity to provide the clean, restful experience you deserve. Sincerely, Hotel Mana... read more
I booked a room. Showed up with my reservation and they told me they had no room for me. I had a receipt and showed the feont desk worker. She said this is the 2nd time in 2 weeks Expedia has double booked a room, and they already gave it away. I left without a room and no refund. They told me to get a hold of Expedia for a refund, but Expedia cant seem to find my stay. I will never use Expedia again.
Business response:
Dear Nicole, We apologize for the predicament with your reservation and understand your frustration. Reservations made through a third-party booking site must be handled by them. We recommend contacting them directly for help. If you need our assistance, we will be happy to support you. We value your input and hope to have the opportunity to provide you with a much-improved experience should you choose to return. Sincerely, Hotel Management
Run down. Won’t stay there again
Business response:
Dear Cynthia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.