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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THE STAFF WAS ABSOLUTELY TERRIBLE! Internet barely worked! They kept running out of towels ! Upon me leaving I overheard staff talking about me and my business and I am a struggling mother. They also gave someone a key to my room without my permission and I was attacked. I will be hiring a lawyer !
Business response:
Dear Janesha, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The staff was very nice and helpful. The breakfast is just muffins and coffee. Not really a breakfast, IMO. The room was very dusty. Even though it's a non smoking facility. The whole hallway smelled like someone was smoking. The wifi didn't work for my computer in my room so I couldn't get any work done. And the free wifi doesn't work until you pay to upgrade. So technically it's free, but extremely slow. we moved.
Business response:
Dear William, We apologize for the inconvenience you encountered during your stay. Your feedback regarding breakfast options, cleanliness, and Wi-Fi connectivity is duly noted. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret falling short of your expectations. Please be assured that we are addressing the issues mentioned to improve our services and facilities. Your satisfaction is important to us, and we appreciate your understanding. Should you choose to stay with us again, we h... read more
Dirty and the room smelled like stale cigarette smoke.
Business response:
Dear Tracie, Thank you for sharing your experience with us! We apologize for the inconvenience caused by the lingering smell of smoke and the cleanliness issues you encountered in your room. Please be assured that we take such matters seriously and have forwarded them to our housekeeping team for immediate attention. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
There was no coffee maker or hair dryer in the room. There was also hair in the bathtub. The bed so was horribly uncomfortable! The mattress was like sleeping on concrete!
Business response:
Dear Lou, Thank you for reviewing your time with us. We apologize for the staff's unsatisfactory service and any cleaning oversights in your room. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the missed spots. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management
Dont stay here My wife got scolded for touching the touch screen at the check in desk looking at the dishes you have to ask for in full kitchen room, room stunk so bad had ask for airfreshner just go in room . Still had to go buy glade plugins to mask the smell ( didnt work ) found a pill under air-conditioning unit woke up next morning to a cockroach crawling on the wall
Business response:
Dear Franz, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerel... read more
They have signs around the property about a 10 point cleaning process. The carpet had some lint and paper on it. The counter top in kitchen had spots and in the morning, I discovered the shower had hair in the drain and on the walls. Although staff was pleasant, it was not clean. I checked out early and desk clerk said he would pass my complaints on to the manager, but I never got a call. I don't recommend this property to others.
Business response:
Dear Marcia, We sincerely apologize for the cleanliness issues you encountered during your stay. We appreciate your feedback and will address the areas of concern you mentioned with our housekeeping team to ensure our cleaning protocols are followed rigorously. Moreover, we apologize for our lack of responsiveness regarding this matter. We hope you will give us another opportunity in the future to provide you with a much better experience.Sincerely,Hotel Management
The sheets on the bed were not clean. We went to the front desk to get a new set of sheets. There was no TV remote in the room. We had to ask for plates and silverware because there were none in the room. The manager of the hotel said we should contact you for a refund. I slept very poorly related to this experience.
Business response:
Dear Shelia, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We will address your comments with our team to ensure we meet the high standards you should expect from us every time you visit. Unfortunately, financial inquiries, billing, or any refund on reservations made through a third party or prepaid booking site must be made through them, and we suggest you contact them directly. We are committed to making sure we avoid repe... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,493 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.