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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken. Only hotel I’ve stayed in that takes a picture of your ID. Tub dripped, lights were broken, sheets were dingy, floor was dirty. Free breakfast was a nutrigrain bar or muffin.
Business response:
Dear Marie, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered in the room. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this... read more
Stay elsewhere. Property was gross. Stunk pretty bad and heard kids yelling and parents screaming. Never again.
Business response:
Dear Guest, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return... read more
Never Again After we had checked in and paid we were told the elevator was broken and there wasn’t any more rooms on the first floor. We asked for a refund and was told we couldn’t have one. So my young daughter and I had to make numerous trips to carry all our stuff upstairs. We had to get new keys twice because the mechanism on our door wasn’t working. The front desk personnel was rude anytime we approached the desk. We were told there would be grab and go breakfast available, and the only thing out both mornings was coffe... read more
Business response:
Dear Chris, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive, and you faced difficulties with the sudden breakdown of the elevator. Our technical team is already working and will fix the issue on the priority. Further, we certainly understand your disappointment and the frustration you must have felt with not having an expected breakfast. We will take this up with the appropriate individuals to improve going... read more
I booked my reservation online and upon my arrival I was told they were sold out. I argued that it said there were multiple rooms online. She had a list in front of her that all said the rooms were dirty. I asked if I could cancel and was told it needed to be through Expedia. I contacted Expedia and said I wanted a refund. Then all of a sudden a room became available. This place is not clean and not up to date at all. Would never stay here again.
Business response:
Dear Hailey, Thank you for being our guest, and sorry for the incident with your room reservation. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's cleanliness and informed our team for quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests... read more
Very very dirty and bad odor room
Business response:
Dear MARIA, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the cleanliness and odor in your room is concerning, and this is not the standard we strive for. We are addressing these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
Staff were friendly but room was not clean. While the hotel can control unruly residents, the timeliness in addressing them and contacting law enforcement, made it seem unsafe.
Business response:
Dear Jennifer, Thank you for sharing your feedback with us. We're grateful for your acknowledgment of our friendly staff. We apologize for the cleanliness issues and any concerns regarding safety. Rest assured, we take guest safety seriously and will address the timeliness of addressing disturbances. Your comments will guide our efforts to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Management
Hairs everywhere inside room and bathroom. Not clean at all.
Business response:
Dear Isaac, Thank you for taking the time to give us your feedback regarding your recent stay. We are disappointed to see your concerns about housekeeping issues in your room. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,493 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.