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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated and smells like mildew.
Business response:
Dear Stephen, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments about the outdated facilities and odor will be shared with our maintenance team for immediate attention. We strive to provide a comfortable and pleasant environment for our guests, and your insights are invaluable in helping us improve. We hope to welcome you back soon for a better experience!Sincerely,Hotel Management
The room was old and dirty. The bathroom didn’t have shampoo/conditioner, tissues, or hair dryer. The bed was uncomfortable, sheets were poor quality and made me itch all night, and the pillows were all flat. The wifi was poor. No coffee in the room. Lesson learned, you get what you pay for! They even charge for dishes at the front desk so the kitchen is completely bare! I understand it’s an extended stay hotel but I’ve stayed in many extended stays that are far better than this one and they have the room set up with necessi... read more
Business response:
Dear Valerie, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the room’s condition and amenities. Your comments regarding the cleanliness, comfort, and amenities have been noted, and we will address these concerns with our team to improve our services. We strive to provide a better experience for all our guests and appreciate your feedback. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Sincerely,Hotel Management
The room wasn’t dirty, it was filthy!
Business response:
Dear Michael, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will instruct our housekeeping to review and take action, as well as double-check the rooms before delivering as we move ahead. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
The room was very dirty and had a terrible smell. I had to go buy spray, air freshner and cleaning supplies to mop the floor. even after mopping the floor walking on the carpet made your feet dirty. It was disgusting.
Business response:
Dear Sandra, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority, and we are sad that your room was not clean. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. We share your comments for improvement as you... read more
Don’t be fooled by photos Didn’t even check in, our softball team chose to stay here for a tournament and everyone left before I got there and said don’t bother checking in the place is disgusting and stinks.
Business response:
Dear Bryce, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Didn’t stay as the room was not clean.
Business response:
Dear Jean,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and that impacted you from staying with us. We will discuss them with our housekeeping team to review and take action. Our front desk team is always there to help you. Please return, and we look forward to your next stay with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,490 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.