Extended Stay America Select Suites - St. Louis - O'Fallon, IL

franz 

on Expedia

a year ago

Dont stay here My wife got scolded for touching the touch screen at the check in desk looking at the dishes you have to ask for in full kitchen room, room stunk so bad had ask for airfreshner just go in room . Still had to go buy glade plugins to mask the smell ( didnt work ) found a pill under air-conditioning unit woke up next morning to a cockroach crawling on the wall 

Marcia 

on Expedia

a year ago

They have signs around the property about a 10 point cleaning process. The carpet had some lint and paper on it. The counter top in kitchen had spots and in the morning, I discovered the shower had hair in the drain and on the walls. Although staff was pleasant, it was not clean. I checked out early and desk clerk said he would pass my complaints on to the manager, but I never got a call. I don't recommend this property to others. 

Shelia 

on Expedia

2 years ago

The sheets on the bed were not clean. We went to the front desk to get a new set of sheets. There was no TV remote in the room. We had to ask for plates and silverware because there were none in the room. The manager of the hotel said we should contact you for a refund. I slept very poorly related to this experience. 

Kevin 

on Expedia

2 years ago

Worst check in I’ve experienced Worst check-in I’ve ever had. Hotel said they couldn’t pull up reservation, even though I had confirmation e-mail from Hotels.com, and my credit card already had the amount taken out. Said they couldn’t call anyone about it either. Repeatedly just said “we don’t have anything to do with hotels.com.” Then tried to check in normally with another room they had, and they couldn’t figure that out because “computer shows it dirty, even though it’s not.” Literally 40 minutes later, 1 am, they said “o... read more

Kent 

on Expedia

2 years ago

Very Disappointing Wasn’t nearly as clean as the pictures would have you believe (dirty floors, shower still had someone’s hair all over, sheets and towels smelled like burnt rubber/oil). Check in staff member displayed unprofessional behaviors ex. Smacking on gum…loudly! Noisy guest with zero control. 

Anonymous 

on Expedia

2 years ago

Hotel was not clean, smelled of smoke. Although there was a kitchen all necessary items to cook were not available and had to be retrieved from the front desk. The hotel was loud between floors and pretty work down.