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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible The smell of this place was ingodly the receptionist basically yelled at us saying no smoking, I’ve never smoked get to room it looks like someone smoked on sink
Business response:
Dear Amber,Thank you for your feedback. It is regrettable that your experience did not meet expectations. Maintaining a fresh and comfortable environment is a priority, and concerns about odors and the condition of the room will be addressed. Additionally, all guests should be treated with courtesy and professionalism. Your comments will be reviewed with the team to ensure improvements are made. We hope to have the opportunity to welcome you back for a much more positive experience in the future. Sincerely,Hotel Management
It was pathetic
Business response:
Dear Guest, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. We wish you all the best with your travels.Sincerely,Hotel Management
First off, I called ahead to confirm late check ins which they do. When I got there to check in, the phone process of doing so a huge pain. The first guy tried telling me they marked me as no show which was not correct and after arguing with him for a couple minutes I just hang up. I had been driving 10hrs and it was 1am I was in no mood to be led on to be believe I know had no where to sleep. I picked the phone and tried again and got a real nice lady the promptly called the hotel and had them check me in. First thing once ... read more
Business response:
Dear Guest, We are sorry about your extremely disappointing experience during your late check-in and stay. We understand your frustration and exhaustion and sincerely apologize for the multiple issues you encountered. Thank you for bringing this to our attention. We know that an apology alone cannot rectify the situation. We value your feedback and are committed to making significant improvements to our service and cleanliness. We would love the opportunity to welcome you back for a much better experience in the future.Since... read more
Only good thing was STUPIDLY HOT water Stained and dirty sink and tub in the bathroom, toilet immediately clogged.
Business response:
Dear Ashlee, Thank you for reviewing our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our rooms, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our team. Your satisfaction is our top priority, and we genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sin... read more
Poor cleanliness and older facility.
Business response:
Dear Sarah,Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding cleanliness and the condition of the facility. We strive to maintain high standards, and your comments will be shared with our team for review. Please accept our sincerest apologies for the inconvenience caused. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Young person at the front desk was not very well trained in customer service at all! Everything in the room was totally outdated and wreaked of a bad mold smell, the tv was the only modern amenity in the room. The toilet quit flushing after first use, the water pressure to refill tank stopped, I actually had to remove the tank cover, lift and release the float to restart water refill, when I reported the problem at the front desk I was offered a plunger and told there was no plumber available.There was hard dried water lime ... read more
Business response:
Dear Helen,We sincerely apologize for the numerous issues you encountered during your stay. We understand how frustrating it must have been to deal with maintenance problems, outdated amenities, and a lack of proper customer service. Your feedback is invaluable, and we will take immediate action to address these concerns with our team to ensure a better experience for the future. We regret that we couldn’t meet your expectations and will work to improve in all areas you’ve highlighted. Please accept our apologies, and we hop... read more
Average . Had some problems with plumbing and the shower had a major leakage. However the room was clean and the front desk agent was spectacular!
Business response:
Dear Jaquasha,We’re glad that you found the room clean and that our front desk agent made a positive impression. However, we sincerely apologize for the plumbing issues and the shower leakage. These concerns are important to us, and we will address them with our team to ensure a more comfortable experience for future guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The location was ok...didn't like ...no breakfast. Tooooo strick..
Business response:
Dear Janice,We’re glad the location was convenient for you, though we regret that our breakfast options didn’t meet your expectations. We understand how important amenities like breakfast can be, and we will take your comments into consideration as we review our offerings. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.