Extended Stay America Select Suites - St. Louis - O'Fallon, IL

Chris 

on Expedia

a year ago

Never Again After we had checked in and paid we were told the elevator was broken and there wasn’t any more rooms on the first floor. We asked for a refund and was told we couldn’t have one. So my young daughter and I had to make numerous trips to carry all our stuff upstairs. We had to get new keys twice because the mechanism on our door wasn’t working. The front desk personnel was rude anytime we approached the desk. We were told there would be grab and go breakfast available, and the only thing out both mornings was coffe... read more

Hailey 

on Expedia

a year ago

I booked my reservation online and upon my arrival I was told they were sold out. I argued that it said there were multiple rooms online. She had a list in front of her that all said the rooms were dirty. I asked if I could cancel and was told it needed to be through Expedia. I contacted Expedia and said I wanted a refund. Then all of a sudden a room became available. This place is not clean and not up to date at all. Would never stay here again. 

MARIA FEMILDA 

on Expedia

a year ago

Very very dirty and bad odor room 

Jennifer 

on Expedia

a year ago

Staff were friendly but room was not clean. While the hotel can control unruly residents, the timeliness in addressing them and contacting law enforcement, made it seem unsafe. 

Isaac 

on Expedia

a year ago

Hairs everywhere inside room and bathroom. Not clean at all. 

Janesha 

on Expedia

a year ago

THE STAFF WAS ABSOLUTELY TERRIBLE! Internet barely worked! They kept running out of towels ! Upon me leaving I overheard staff talking about me and my business and I am a struggling mother. They also gave someone a key to my room without my permission and I was attacked. I will be hiring a lawyer ! 

William 

on Expedia

a year ago

The staff was very nice and helpful. The breakfast is just muffins and coffee. Not really a breakfast, IMO. The room was very dusty. Even though it's a non smoking facility. The whole hallway smelled like someone was smoking. The wifi didn't work for my computer in my room so I couldn't get any work done. And the free wifi doesn't work until you pay to upgrade. So technically it's free, but extremely slow. we moved. 

Tracie 

on Expedia

a year ago

Dirty and the room smelled like stale cigarette smoke. 

Lou 

on Expedia

a year ago

There was no coffee maker or hair dryer in the room. There was also hair in the bathtub. The bed so was horribly uncomfortable! The mattress was like sleeping on concrete!