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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Martin, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Shonice, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
would not recommend staff was rude and hotel room had a terrible stench to it.
Business response:
We are sorry for the odor issues you encountered and that you met with anything but exceptional service. We are concerned about this behavior and we will discuss this with the entire team to be consistent in our customer service. We hope you will allow us another opportunity to serve you better. Sincerely, Hotel Management
Honestly can say this was the worst Extended Stay I've ever been in. Overall had a horrible smell. The common areas, stairs leading to the rooms, hallways never were clean my entire stay. The room itself wasn't the cleanest. The table had a dip in tge middle, so if I wanted to sit down and rat at it, I couldn't have.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
Business response:
Ian, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Great work hotel for the price! Excellent friendly customer service at the desk!
Business response:
Thank you for choosing Extended Stay America. It is so nice to read that we met all of your expectations and that you were especially happy with the courteousness of our associates. We loved having you here and hope to have the opportunity to welcome you back on a future visit as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.