Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Jimmie, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Eloy, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Jimmie, It was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of your time at Extended Stay America. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Hotel Management 

Business response:

Zaniya, thank you for selecting our hotel and staying with us. Although you liked certain aspects of your stay, we are sorry for the disturbance you experienced in your suite. We wish we had an opportunity to address this and make your experience a relaxing one. Your rating is appreciated, and we hope to deliver a better experience in the future. Sincerely, Hotel Management 

Business response:

Fayrene, we are disappointed that we did not provide you with a better experience, and we sincerely apologize. Your comments about cleanliness will be relayed to our housekeeping team to take corrective actions. Furthermore, we also apologize for the unpleasant incident you mentioned. We will utilize review your feedback with our team. Your patience is appreciated, and we hope to serve you again. Sincerely, Hotel Management. 

Business response:

Ronisha, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Mary, thank you for reviewing Extended Stay America. We are sorry for the difficulties you had with your reservation, but we are glad our staff took great care of you. Your compliments will surely be shared with Charles. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management