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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only thing bad about my room was the bed was too hard and the pillows were too thin.
Business response:
Chris, we are delighted you had a great stay at Extended Stay America. However, we regret the inconvenience you experienced due to the comfort of the bed and pillows. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
the lobby smelled like weed, many options on breakfast
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This property made me and my children feel a bit eerie. Walking to the side entrance there was a trash can running over with trash at the door. Once we entered we had to go up steps, there was a trail of nasty, sticky trash can liquids on the steps. I entered my room and it smelled terrible and it was dirty. Our feet were literally sticking to the floor. I had to go back out to my car to get something and there was a guy right outside of the door lighting a blunt/marijuana. I called the front desk and he said that people are... read more
Business response:
Amber, on behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
I called the front desk and told them I was getting a full screen on all channels on my TV. 2 front desk people came to my room and that's the way it's suppose to be. I got very upset with them and they said they were going to kick me out!!!!!!!!!!
Business response:
We sincerely apologize for the unpleasant experience you had with one of our front desk associates. Our front desk staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.