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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No comfort stay It was not a good stay. The room smelled like smoke and there were additional charges if you needed housekeeping to make up the bed and replenish the room with essentials.
Business response:
Thank you for being our guest. We regret your disappointment with our housekeeping policy and are sorry for the smoke odor you experienced in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us again as we are confident your next stay will be a much better one. Si... read more
Run away! Not safe. Horrible customer service.
Business response:
Thank you for choosing our hotel, and we apologize for the issues you experienced during your stay. Our entire team prides itself on providing a first-rate experience, and we regret that we did not succeed this time. Your experience is not representative of our usual performance, and we are sorry we fell short of your expectations. We will use your comments constructively to make sure we don't make the same mistakes going forward. Please accept our sincerest apologies, and we hope to have you as our guest again. Sincerely, H... read more
I understand the security, however its a bit overkill for a cheap hotel. Plus no hair dryer...
Business response:
Kathleen, thank you for your review. We are sorry for not meeting some of your expectations. Kindly note, hair dryer for your suite is available at front desk upon request. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
What I didn't like is that one of doors leading to outside that should've been secure was not. The lock was missing off the door wasn't due to be fixed until sometime that next week or weekend. I also didn't like the fact there were a lot of empty rooms being renovated and the doors to them were open for anyone to hide in them. SMH. That is a very dangerous situation to have along with the unsecured door. I also don't like the fact that there is not an elevator or enough handicap parking available. I mean only one spot. Wow!... read more
Business response:
We truly apologize for the many difficulties you faced during your stay with us. We take the safety and security of our guests seriously and will discuss your comments with the appropriate team so that no other guests are inconvenienced. We are sorry we did not meet your expectations this time and would love to have the opportunity to welcome you back after our renovations have been completed. Sincerely, Hotel Management
Creaky floors, “thin walls”, having to climb stairs
Business response:
Thank you for being our guest. We are sorry for the issues you mentioned and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.