This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly and helpful. The condition of the hotel though leaves a little to be desired. Needs upgrading. Bed wasn't very comfortable and flooring in our room had stains and was "sticky" to walk on. Had to ask at the desk for a hair dryer, which is usually standard in a room.
Business response:
Thanks for choosing to stay with us. We are glad to read you had an overall pleasant visit and liked our service. However, we are sorry for not meeting all of your expectations and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
be true to promises and bit mre curtious ... The refrigerator was making noise, nd next door familly was loud after midnight. Also breakfast published turned out to be grb and go.very limited next door hotel provided full breakfast here not .also front desk refused to provide a reciptdue to third party reservation.
Business response:
Thank you for staying with us. We are happy to know you had an overall pleasant stay. However, we apologize for the noise issue you experienced while here and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The service is so disappointing I paid extra to make sure there was a sleeper sofa for my teen. When I got there, they told me the sleeper sofa was broken and all they could do was send me to another hotel or that I could talk to the manager when she got back in 3 days. When the manager did get back, she said she would give me a refund but the refund never showed up.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Virgel, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Dawn, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
God hotel for a good price Stayed one night, everything was clean, bed was comfortable.
Business response:
Annie, we appreciate you being our guest at Extended Stay America. We are delighted to know you liked your well-maintained room and that you could experience a great night’s sleep in your cozy bed. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management
It’s okay Stained sheets, not enough face towels. Older building.
Business response:
Thank you for your candid review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback regarding the sheets is shared with the housekeeping team to review and action. Towels and other articles are available and complimentary at the front desk. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Ashley, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Neil, thank you for your generous rating. We are delighted to know you enjoyed your stay at our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.