This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buen servicio buena ubicación abitaciones limpias buena atención
Business response:
Thank you for choosing Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It is also nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We hope to see you again soon. Sincerely, Hotel Management
Older building, kept neat and clean. Room nice for price. Was comfortable, not afraid after being there. Most people were families who were living there. Overall, Great for the price.
Business response:
Shirley, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our well-kept property and that you found us to be a good value. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
DO NOT STAY HERE!!! There was another guest harassing us and he was staying directly above us pounding something on the ceiling at all hours. The night employee offered to move us if we gave her money!!! The next morning the manager got rude and nasty with us so my friend told her she was rude. That manager then called the police on us and kicked us out!! I called customer service line many times but no one called me back. Worst experience ever!! Not worth the cheap price. The hotel was also disgusting. It was so dirty and t... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The property is centrally located so it was easy to get to places.
Business response:
Kim, thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The room smelled horrible and the carpet looked dirty. It smelled like an animal had been in there
Business response:
Wendi, thank you for your feedback. We apologize for the odor you encountered in the room assigned to you and regret the inconvenience caused. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we had known about the problem as we would have done our best to ensure you were comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
First they charge my card twice and then I tried to take a shower and the shower wouldn’t work I called the helpdesk and they told me it would be tomorrow with no concern
Business response:
Ellis, thank you for your review. We apologize for the difficulties you faced while you were here. We will share your comments with our team to be more diligent going forward. We have also shared your concern with regard to the bathroom/shower with our maintenence team so that they can fix it immediately. Meanwhile, if there are any concerns about your refund, please feel free to reach out to our front desk so that they can assist you further. We understand the frustration and sincerely hope you will provide us another oppor... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.