Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Marti, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Delores, thanks for taking the time to review your visit at Extended Stay America. We are delighted to know you liked our well-maintained hotel and were impressed with our courteous service. Our team has appreciated you for recognizing our efforts. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Bill, thank you for staying with us at Extended Stay America. It’s a pleasure knowing you had a great time with us and loved the excellent facilities and service we offer. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Marcus, thank you for sharing your amazing experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the service provided by our Front Desk associates. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your candid feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Scott, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Norma, it was a pleasure hosting you at Extended Stay America - St. Louis - Westport - Craig Road. We are glad to know you had a great time here and look forward to your return visit soon. Sincerely, General Manager