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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean place There are no utensils or dishes by default - not a biggie for me. I just wished there were some paper/plastic cups - I found out at checkout that I could have requested those. My room looked like it had been recently renovated.
Business response:
Stan, thank you for your review of your recent stay at Extended Stay America. We are glad you had an overall great stay and liked our clean property. However, we are sorry our kitchenware policy was not communicated to you during check-in. We will share your feedback with our front desk so that they are more diligent going forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Nothing much hey it's a cheap motel you are lucky I taking this
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
itchy feet Everything at the hotel was fine except for the shower. The shower had black mold in it. And it flacked black particles off when I took a showered. Other than that the service was excellent.
Business response:
Barbara, thank you for your review. We are sorry for the issues with your shower. Your feedback will be shared with the housekeeping team so that we are more diligent going forward. However, we are glad everything else went well during your stay. We hope the positive aspects will bring you back to stay with us again soon. Sincerely, Hotel Management
Staff was great ....but the cleaning needed some special care
Business response:
Thank you for your review of your recent stay. Our job is to provide a clean, comfortable hotel room and a pleasant, relaxing experience for our guests. We can't apologize enough for the cleanliness issues you described from your stay. Thank you so much for bringing this to our attention so we can discuss this with our housekeeping team to ensure it doesn't happen again. Thank you for your patience and forgiveness. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Managem... read more
No Stairs
Business response:
Ken, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The Staff was especially accommodating, especially Charles. The room could have use somethings, like a hair dryer, trash can in the restroom and shampoo. The hotel isn’t that economical that it couldn’t supply these items
Business response:
Thank you for sharing your feedback at Extended Stay America. We are pleased to know you had a nice time with us and that you were impressed with the great service delivered by Charles. We will be sure to share your compliments with him. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.