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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had late chexk in i liked the saftey features in the big city. Clean and loved the full kitchen and pillows. We didnt stay long enought to use kitxhwn but it was clean and nice to see.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you loved your well-appointed room and that you had a relaxing time with us. We appreciate your business and look forward to seeing you again soon Sincerely, Hotel Management
We arrived early had to wait no more than ten minutes,before the room was ready. Service was very responsive to our needs. Excellent job to the staff our second time there and always pleasant. We look forward to seeing you again thanks for your hospitality.
Business response:
James, thank you for returning back to Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
I cancelled the reservation on site due to safety concerns and did not stay or enter the reserved room. I was this unhappy! To have other guests having a screming match of obesenetites in rage, an outside the premise beer party in the rear of hte building and two individual sharing a joint all upon my arrival...I'm not about to say! My safety is priority and I do want thank Charles for understanding and agreeably cancelling my resevation for a full refund. He was the gem in it all and a very kind man!
Business response:
Thank you for taking the time to evaluate our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. We have discussed your feedback with the appropriate department, and we are taking steps to ensure we are well poised to serve you better. Please consider giving us an opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Clean & quiet , didn't have any trouble here & it's right next to a gas station.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
I loved how spacious the rooms were, they are perfect for families!! The staff was great, very nice and polite. It was a little outdated but thats not why we were there. It didnt bother us. My family had a great time while we were there and definitely would stay again if we are in tge area
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for recommending us, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
So my husband wasn't with me during check in to sign some paperwork... They were at our door at midnight for him to sign while we were asleep like it couldnt wait until morning. Mind you after check in we came back together at almost 10pm and considering it was his birthday he was highly intoxicated. It was a really weird experience.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you and your husband will consider staying with us again. Sincerely, Hotel Management
We were given a room on the third floor and there was NO elevator. The elevator was not broken. There was NO ELEVATOR. Also we had to pass thru 4 closed doors to reach the third floor carrying luggage. Very unhappy.
Business response:
Thank you for choosing us. We are disappointed for not meeting your expectations for a perfect stay. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.