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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Everything here was great. I look forward to returning SOON
Rooms should be updated, more modern. Towels were very dingy and tub was dirty. I think the set up is really nice but the room wasn't as clean as I expected. But great front desk customer service!
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our friendly staff. Still, it upsets me to learn that our level of cleanliness did not meet your expectations. Please know, I am working with our housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
Very Pleased I did not have any problems being here. I travel quite a lot with my job, therefore I need a home away from home and I don't necessary have the money to live in luxury. This hotel was in a good location, had a comfortable room, and fit my needs perfectly. I felt safe there.
Business response:
David – Thank you for your positive review of our hotel. We are so pleased to hear that we were able to provide you with a “home away from home” experience. I’m glad that you enjoyed our location and your comfortable room. As well, guest safety is a top priority of ours, so I’m happy to hear that we met this goal. Thank you again for your comments. We would love to see you again, should your travels bring you back to our area.
Could of been better Room had a lot of cosmetic flaws and did not smell too good
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the room did not smell fresh and there were cosmetic flaws. In response to your feedback, I am working with the housekeeping staff to ensure a fresh and welcoming experience for all of our guests when entering their rooms. I really appreciate you bringing this to our attention. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ar... read more
near westport Blanket was very thin. No coffee packets or TV remote in room. Towels were rough. Front desk took care of coffee and remote when requested. Front desk person was friendly. Good value considering price and location. Mainly they need better blankets.
Nice rest stop Been to this hotel twice before. It has been up dated cleaner no riff raff hanging out side. It's a lot better.
Business response:
Robert - I want to thank you for taking the time to post a review of your stay. I am happy to hear that you enjoyed our updates and your fully equipped kitchen. Still, I apologize that our night staff and grab-and-go breakfast did not meet your travel needs. Your comments will be helpful as we continue to improve our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
St Louis stay THIS HOTEL WAS RATED 2 STAR, WHICH IS ADVERAGE TO GOOD IN THE ST LOUIS AREA. FOR THE MONEY IT WAS OK. THE PLUSES WHERE A GOOD FIRM BED, HOT SHOWERS, AND A GOOD HEAT/ AC UNIT. ON THE BAD SIDE THE TUB WAS FILTHY, SHOWER CURTAIN HAD MOLD ON THE LOWER THIRD, THE FLOORS WERE NOT SWEPT OR VACUUMED. BECAUSE OF THIS, WE DIDN'T USE ANY OF THE DISHES BECAUSE WE DIDN'T KNOW IF THEY WERE CLEAN. I WOULDN'T STAY THERE AGAIN.
Business response:
Thank you for taking the time to write a review of your stay. I am so glad that you liked our hotel's location as well as your bed, shower and the A/C unit. Still, I am sorry that your room was not as clean as it should have been upon check-in. This is not the norm and will be addressed with our staff to ensure our cleanliness procedures are improved moving forward. I really appreciate you bringing this to our attention. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,135 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.