Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Traveling consu 

on Expedia

9 years ago

I never checked into the hotel. I never checked into the hotel because they overbooked and refused to honor my reservation. They simply said they were overbooked and I'd have to go elsewhere. Complete ripoff as I never was contacted and told but simply showed up and no room. 

Ruben 

on Expedia

9 years ago

Old, smelly and rude staff The halls and room was very smelly where I started sneezing almost right away upon entering the room. The furniture is old. The bathroom sink cabinet was all falling apart. The staff was very rude, ended up calling my room 7 am to tell me that my partner needs to bring the ID to the front desk for copy and I was trying to tell them that I checked in to the room at 3 am and would like to stop by later when I wake up but the manager hung up on me. To me it was not worth the money, I ended up checking... read more

Anonymous 

on Expedia

9 years ago

Disaster. This is the worst motel that I have experienced. No hangers but worst of all no cups. You had to request them from the front desk. The entrance and hall to the rooms were dirty and need painted We checked out after a 30 minute stay and found another motel. Costly experience but worth it. 

MUGUNDHAN 

on Expedia

9 years ago

Dont stay in this hotel I booked it through Hotels.com. One of the worst hotels i ever booked. after a long drive from Nashville to St Louis, we are very tired and checked in, The associate provides a room in 1st floor. The entire 1st floor looks like a creepy place. cigarette smell make my wife to vomit. 1st room is already occupied by some body. Thanks god that person is there.we reported that and she given me another room which is not at all clean. 3 rd room she given me saying that is the only room she got. that room is ... read more

Nicolle 

on Expedia

10 years ago

Disgusting Awful. It was disgusting. First off we had to be let in doors bc they were broken. Second there was a huge bug in the bed! We explained to the front desk attendant who made us drive to another location and upgraded us from a queen room to a king room like that made up for the nasty bug infested place. We waited almost an hour to actually get in another room which we only agreed to because it was 2am and they couldn't give us a refund due to booking through hotels.com. The customer service people claimed we would g... read more

Anonymous 

on Expedia

10 years ago

Smells Expedia was very mis leading when booking this hotel for me, I was very specific, I was coming from California to a state I've never been. We arrived around 1:20am we were greeted rudely the hotel smelled horrible, the room had trash in the floor, dirty pillow case, and dirty toilet seat. I tried to get a refund, we only stayed one of the 3 nights, I have been unsuccessful in getting my refund, I will be fighting it on my visa 

Richard V. 

on Expedia

10 years ago

Stinky Room It was obvious from the cigarette burn stains on the bathroom sink that this room had been used a lot by cigarette smokers. Sometimes motels try to disinfect a smoker room with some kind of chemical spay on the carpet that smells even worse than the cigarette smoke embedded in everything. Not only the room but the hallway both reeked. We even smelled ACTIVE cigarette smoke in the hallway as we were coming and going. The carpeted part of the floor smelled and looked grungy. The door into the bathroom and out to th... read more

jenessia 

on Expedia

10 years ago

do not stay! horrible, the room was dirty and there was a bath tub full of water in the room, there wasnt any soap of hand towels in the room. there were stains all over the sheets on the bed. this was a very discusting hotel and the service was horrible and rude!