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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should've gone to a Motel 6 for this! An overnight stay to break up a very long drive. I had heard Extended Stays could be nice, so booked it. I was a bit surprised at how plain it was. One cheap picture over the bed. Nothing attractive about the room at all other than the pretty thin coverlet on the bed. I could take that, but the place was FILTHY!!! The corners in the bathrooms had orange clumps with little hairs. Hairs on the side of the tub (I didn't even take a shower - too icky). The flat screen TV was covered in finge... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room had severe issues with cleanliness. To make sure this doesn't happen again, I am working diligently with my housekeeping staff to review our cleanliness and inspection procedures. As well, I regret to read that your towels were not to your liking. I will share your feedback with my laundry staff so that we can work to improve the texture. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or ... read more
Worst Extended Stay I've Been To First off the room was pretty dingy and in need of some deep cleaning. There were stains all over the carpet. Some of the cabinets were loose and almost falling off. The security latch to the room door had been broken off (break in?) at some point and not replaced. There was an overall musty smell inside the room as well. With some routine maintenance and cleaning I would have scored this better.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room had so many cleanliness and maintenance issues. In response to your review, I will be working diligently with my housekeeping and maintenance staff to review our inspection procedures so that we can bring all rooms up to standards. As well, we are scheduled for an upcoming renovation which we hope will greatly improve the guest experience at our hotel. Thank you very much for providing us with your feedback. I do hope that you will return to ... read more
Just the basics, bed and shower. We arrived late in the evening, it was hard to find lobby and we felt a little unsure about safety. The bathroom could have been cleaner for our liking and everything was dated. The bedding appeared clean and was a bright spot. The take and go breakfast was very basic, less than continental. We were lucky to find a room in the area and really only needed the bed and shower; so for the price, it was alright.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I'm disappointed to read that your bathroom was not cleaned to standard, and that you found our hotel to be outdated. In response to your review, I will be reviewing cleanliness procedures with my housekeeping staff to ensure that your experience is not repeated. As well, please know that we are scheduled for an upcoming renovation to improve our rooms. Your feedback is very important to us, so thank you for sharing. ... read more
3 night stay 2 nights of issues I booked 3 separate days in a row due to my plans changing. First night no issue. Second night the clerk did not log me into the room so at 2 AM people where trying to get in the room. Third night Shower did not work, but only found this out in the morning.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that there was a disturbance during one night of your stay, and that your shower did not work. To make sure this doesn't happen again, I am reviewing our check-in procedures with my front desk staff to ensure that your experience is not repeated. As well, I will be working with my housekeeping staff to review our inspection procedures so that we are making sure that everything in the rooms is in working order. I really appreciate you bringing this to our at... read more
Just there for the eve. Bed and bedding was clean, but cig in ashtray and not the cleanest. Broken cement step so watch your step.
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the cigarette in the ashtray and the broken cement step is truly regrettable. We are aware of the broken step and have placed caution tape as a precaution to guests visiting our location. To uphold our company's high standards, we will ensure safety and cleanliness moving forward. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Meh Bed was clean. What can you expect for 45.00 a night.
Business response:
I appreciate you taking the time to write a review of your stay with us. I am glad to hear that you found your bed to be clean; however, I apologize that you were not completely satisfied with your visit overall. We hope to have the opportunity to provide you with a better experience in the future.
DO NOT STAY HERE!!! I made these reservations for a customer of the company I work for... There were bugs in the room, the carpet was dirty and stained. He showed me pictures... I am very disappointed. He had to go to a different hotel.
Business response:
Thank you for taking the time to share your experience with us. We are very disappointed to hear about the condition of your customer's room. Please accept our most sincere apologies. We will contact our pest control provider to address the pest issue. We will also review our carpet cleaning procedures with our housekeeping staff to ensure they are properly cleaned at all times. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us in the future to show you our positive strides... read more
Keep Looking Rooms need upgrading badly, low water pressure in bathroom sink was aggravating, walkways to rooms were filthy, will not stay there again.
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.