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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT GO It was so disgusting I showered with flip flops on and covered the bed with my own blanket so I didn't have to touch the hotel disgusting brown blanket and pillow which should have been white! I will never ever stay at "extened stay America"
Business response:
Thank you for your recent review of your stay. The situation you described regarding the shower and bedding is truly regrettable. We clean our rooms daily in addition to changing our linen and towels. We are very sorry for your experience. To uphold our company's high standards, we will ensure every room is quality checked prior to occupancy moving forward. We continually work to improve our hotel, so I really appreciate your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Not so great don't be fooled seeing it's rating. Not enjoyable. The room was not clean and there were guys who were drunk and were shouting the whole night.
Rooms Need a Makeup The room assign to me was not ready when I got in secondly another room assigned was dirty stains on the wall carpet and chair. The TV remote control was not working. The carpet in the rooms need an upgrade
Old, tired hotel Just an old, run down property in a not very desirable location. Nothing specifically wrong with the place, just needs a complete update. Walls and carpet are worn and soiled.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the overall condition of our hotel. I will be meeting with our maintenance staff to review your comments to ensure these issues are properly addressed. Thank you very much for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Ok...Could be better... This hotel is okay if you are looking for a cheap place to stay, however...it does need some work. The rooms need redecorated, could use a fresh coat of paint, the air conditioner needs replaced... Also the free breakfast was lacking, and there were no amenities in the room. Also noticed hair in our linens but to replace them we had to bring them all back...kind of annoying.
Business response:
Thank you for your recent review of your stay. Please accept my apologies for the cleanliness issues in your room and with your linens. I will be meeting with my housekeeping staff to review our cleanliness and inspection standards to ensure that your experience is not repeated. As well, I do apologize that you found your room to be outdated and that our breakfast did not meet your needs. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America.... read more
Worst Stay Ever The Experience was very bad..no idea where to start with...1. Torn Bedsheets 2. Torn Comforter 3. Smelly Room 4. Shower did not work 5. We booked for a 3-Guest but the Kitchen Equipment available was only for one person ....I DO NOT Recommend this Motel to anyone who are looking for a Decent Comfortable Stay for the Price you pay.
Just Awful-Do not waste your money When I got to the room at midnight, everything looked fine. However, when I pulled back the bed sheet, it was obvious that the bedding had not been changed since the last resident! The sheets were wrinkled and full of body hair! Additionally, the tub and sink were filthy, there was no toilet paper, and the floor had not been vacuum. I spent an hour on the phone with their corporate office, since they don't have any after-hours staff, and all the company would say was that it wasn't their pr... read more
Fair experience, no cream sugar for coffee,, asked at desk and said she had none,,front lobby only item..cobwebs in bathroom ceiling and kitchen ceiling as well, soda pop like stains on bathroom door.. bed was comfortable,, that was positive..
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.