Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Tori 

on Expedia

11 years ago

When me and my new husband got to the hotel, we had no towels or washcloths in the room. We went to the office and they said they didn't have any to give to us. We went back up there to the office, all they gave us was 2 towels and one washcloth, never gave us a hand towel, soap or anything. The next day we thought that housekeeping would come in and at least change out the towels, it never happened and we had to go through the office again, with the same "we don't have any towels right now". At this point I was getting very... read more

Kenus Lee 

on Expedia

11 years ago

Dirty, and filthy! Please, for your own sake find somewhere else to stay. My experience at this Extended Stay was Horrible, and the only plus side being that they did refund my money in full. Upon the night of my arrival, we found that the pillows we're dirty with yellow stains, the bed cover's we're stained and the kitchen area nor the bathroom we're not clean. The room was a non smoking room but held a loud smell or aroma that gave me the impression that something had died in the room. I had to go to the local Wal-Mart to ... read more

Jewel 

on Expedia

11 years ago

Very Bad Hotel Experience The hotel room size was ok. The room had a bad smell, the heating/air conditioning system was very bad, the complete front of the unit was off when we entered the room and we had to figure out how to fix the problem before we could use the unit, there were cobwebs with dead insects in the closet area, cobwebs were also over the bathtub, the bottom of the shower curtain had mold and mildew that appeared to have been there for quite a while, some of the towels in the bathroom had stains; there were al... read more

Michael 

on Expedia

11 years ago

All Broken We had to go to 4 rooms because so many things were either broken or not working in the first 3. Bathroom door handles, sink handles missing, phones broken or missing, lock on door missing, 1/2 the lights burnt out, the list went on and on. I do not think the manager of this facility cares much for his hotel. These are things that can easily me fixed and should have been caught by housekeeping or someone. 

Miss Lady 2233 

on Expedia

11 years ago

No too bad Was an ok experience. Had to switch rooms because the air/ heat didn't work. Beds were a twin size so not that comfortable. 

Tim Boening 

on Expedia

11 years ago

Do Not Go Here The hotel was the worst hotel I have ever been too. The hotel surroundings felt very unsafe. My wife actually put a chair in-front of the door. The room was extremely dirty. There was a booger above our headboard. The bathtub was so dirty that it had black soap scum so thick we had to put a towel down so we didn't have to step on the soap scum. I took pictures of the tub and would love to post them if I could upload the pictures. We couldn't even pull the covers up to our faces because the room was so dirty. W... read more

Anonymous 

on Expedia

11 years ago

Non smoking room reaked of cigarette smoke 

vishnu 

on Expedia

11 years ago

I had a very horrible experience. Someone was banging my door at midnight at 12:00. From the wondow, I saw three of them walking and running. When I called receptionist, she said it was her.