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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair rating It was clean. But, We never received any house keeping service during our stay. Not sure why??
Business response:
Amanda, thank you for taking the time to post your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Kindly be familiar, we provide housekeeping services to guests who stay eight or more nights, but is also available upon request at a nominal fee. We will remind our Front Desk to communicate this more properly in the future. We hope you will come again so we can deliver you a much better experience. Sincerely, General Manager
Business response:
Mohammed, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Rachel, we appreciate your feedback, and we are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Good place for price Nice place for the price. People are helpful and kind.
Business response:
Christine, we appreciate you being our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd. It’s our pleasure knowing you loved our affordable rates and the excellent service we provided. We hope to see you again soon. Sincerely, General Manager
Hotel is OK but certainly nothing special The hotel was inexpensive and OK. The room furnishings and carpeting were worn, but room cleanliness was good. The common areas (especially the elevators) were worn. The included breakfast was minimal. The frontdesk person was pleasant and helpful.
Business response:
We appreciate your stay and for taking the time to leave feedback. It's great to read you found our front desk personnel friendly, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary improvement going forward. We appreciate your comments and hope to have another opportunity to better meet your expectations. Sincerely, General Manager
Worth the money Very nice and comfortable for the price!
Business response:
Corey, thank you for choosing to stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. We are glad to know you enjoyed your comfortable room and were impressed with the great value we offer. It was such a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Close to job The staff is nice and professional. The room needs an update with flooring. The carpet was dirty but the bathroom was clean. The mattress was just ok. For my purposes it was fine.
Business response:
Many thanks for taking the time to post your review. It’s nice to know our location was convenient for your trip and that you liked our helpful associates. However, we are sorry for not meeting all of your expectations. We are always looking for ways we can improve, and we will take your feedback into account. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Great place for my week long trip Great place, great price, and great service!
Business response:
Yubei, I am delighted you had an excellent stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. It is great to know you liked our courteous service and affordable price. Please come back and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.