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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reasonable Price and Convenient It's an OK place to stay but, if it weren't for the staff, I would keep looking.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that you found us to be a good value in the area. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Just a stop it was just a place to sleep, breakfast sucked
Business response:
Derek, thanks for your feedback. We are glad you had an overall pleasant visit and got a great night's rest. That being said, we are sorry for the inconvenience you had while here. Your concerns in regard to breakfast will be shared with our food and beverage team. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Checked Into a Dirty Room My son and I came in late at night and wanted to check-in quickly to go to bed. Unfortunately, the front desk wasn't interested in doing anything quickly. After a slow process, I got my room keys and went up to the third floor only to find out the unit was dirty. I had to go back down. Thankfully the front desk worker resolved the issue with a new clean room and a quiet apology. The place is otherwise well kept and everything in my studio seemed new and updated. The price was very reasonable and I w... read more
Business response:
Timothy, thanks for evaluating your stay. We are glad you liked your room and were facilities were adequate to your needs. That being said, we are sorry for the inconvenience you had while here. We are glad we were able to resolve it to your satisfaction. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again. Sincerely, General Manager
Excellent Everything was aok. No complaints of any kind!!
Business response:
It was a pleasure having you as our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
Business response:
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - St. Louis - Westport - East Lackland Rd. Sincerely, General Manager
Convenient place to stay The staff was nice. The room was clean and comfortable and quiet. I've stayed here before and it seems they've improved quite a bit. Would stay again.
Business response:
Thank you for choosing Extended Stay America - St. Louis - Westport - East Lackland Rd. once again and for sharing your positive feedback. We are glad to read your well-appointed room and our associates met all of your expectations for a comfortable stay. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, General Manager
Poor water pressure. It is always bad in motels but this was below average. Overall, it was a clean serviceable room
Business response:
Robert, thank you for choosing to stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. We are glad your overall experience was enjoyable, but we are sorry if any inconvenience was caused while you were here. We hope you will plan on staying with us again in the future. Sincerely, General Manager
great for the price Seemed safe and quiet even is some guest were outside their room hanging out pretty clean a bit slow to check in.
Business response:
Thank you for the feedback. We are happy to know you had an overall nice stay and loved our affordable rates. However, we are sorry for the inconvenience you experienced at the time of check-in. I will share your feedback with my front desk staff to prevent this from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Just don't do it This was not a great stay for me. Initially it looked like the hotel was just not in a fabulous area, which is fine. The room appeared to be clean when I first walked in. After driving 11 hours the first thing I did was get into bed. After waking up a few hours later in the middle of the night, I realized my face was directly on the mattress. Turns out, the sheets were too small for the bed and slipped halfway off, and the waterproof cover had not been zipped up, so it got pulled back with the sheets. So gro... read more
Business response:
Anna, thank you for being our guest. We are sorry we failed to provide you the clean and comfortable room that you deserved. I have shared your concerns with my housekeeping team and steps are already underway to ensure this does not happen again. We hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.