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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Relaxing Good
Business response:
Ruben, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Nice place to crash after a concert with a nice price.
Business response:
Thank you for choosing Extended Stay America while you were here for a concert. We’re glad to know you found us to be at a fair price and that you loved all the aspects of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The overhead light flickered, and the lamp next to the bed would turn on so we had to walk around in the light of one wall lamp and the bathroom light. There was mold on the shower curtain. And one of the outlets next to the bed was coming out of the wall.
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback has been shared with the respective team so that we can improve our future guests experience. We hope you will give us another chance to prove that we have changed and take your comments seriously. Sincerely, Hotel Management
I like that the property was easy to find and comfortable. No uneasiness.
Business response:
Jahaan, thank you for selecting Extended Stay America for your visit and for sharing your comments. It is good to know you had a comfortable stay with us. We look forward to seeing you again in the future! Sincerely, Hotel Management
nice and quiet hotel
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
We do not like to sleep in a hot room. We turned the heat off and the heat from closeby rooms was coming in making it uncomfortable to sleep. We couldn't open the window, because someone could then just slit the screen and crawl in. Not fun and not a good night of sleep. The bed was comfortable though.
Business response:
Mary, thank you for your valuable feedback. We are sorry for the inconvenience you had with your room. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Too much money for gross place We were in a non-smoking room but it reeked of cigarettes. There were cigarette burns on a blanket and blood on sheets. Management did nothing about our complaints.
Business response:
Susan, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Stayed for just one night, the room was smelly and the appliances in the room were dirty. The price was great but I guess you get what you pay for.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 3.1 star rating with 2,317 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.