Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Carole, thank you for sharing your kind rating of Extended Stay America. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, General Manager 

Business response:

Thanks for evaluating your stay. We are glad you had an overall pleasant visit and that our location was perfect for your needs. That being said, we are sorry for the inconvenience you had with our beds. Your feedback will be shared with our engineering team. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Amanda, thank you for taking the time to post your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. Kindly be familiar, we provide housekeeping services to guests who stay eight or more nights, but is also available upon request at a nominal fee. We will remind our Front Desk to communicate this more properly in the future. We hope you will come again so we can deliver you a much better experience. Sincerely, General Manager 

Business response:

Mohammed, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Rachel, we appreciate your feedback, and we are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Christine, we appreciate you being our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd. It’s our pleasure knowing you loved our affordable rates and the excellent service we provided. We hope to see you again soon. Sincerely, General Manager 

Business response:

We appreciate your stay and for taking the time to leave feedback. It's great to read you found our front desk personnel friendly, but we apologize for the difficulties you experienced. Your review will be discussed with the management team to make necessary improvement going forward. We appreciate your comments and hope to have another opportunity to better meet your expectations. Sincerely, General Manager 

Business response:

Corey, thank you for choosing to stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. We are glad to know you enjoyed your comfortable room and were impressed with the great value we offer. It was such a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager