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Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just don't do it This was not a great stay for me. Initially it looked like the hotel was just not in a fabulous area, which is fine. The room appeared to be clean when I first walked in. After driving 11 hours the first thing I did was get into bed. After waking up a few hours later in the middle of the night, I realized my face was directly on the mattress. Turns out, the sheets were too small for the bed and slipped halfway off, and the waterproof cover had not been zipped up, so it got pulled back with the sheets. So gro... read more
Business response:
Anna, thank you for being our guest. We are sorry we failed to provide you the clean and comfortable room that you deserved. I have shared your concerns with my housekeeping team and steps are already underway to ensure this does not happen again. We hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Poor water pressure. It is always bad in motels but this was below average. Overall, it was a clean serviceable room
Business response:
Robert, thank you for choosing to stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. We are glad your overall experience was enjoyable, but we are sorry if any inconvenience was caused while you were here. We hope you will plan on staying with us again in the future. Sincerely, General Manager
great for the price Seemed safe and quiet even is some guest were outside their room hanging out pretty clean a bit slow to check in.
Business response:
Thank you for the feedback. We are happy to know you had an overall nice stay and loved our affordable rates. However, we are sorry for the inconvenience you experienced at the time of check-in. I will share your feedback with my front desk staff to prevent this from happening again. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Business response:
Thomas, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd., and we hope to see you again soon at our hotel. Sincerely, General Manager
Great night! I've stayed at the Red Roof and I have now changed my location for good!! Room was very nice, it was warm when I walked and didn't have to wait!! Loved my stay!!
Business response:
Stephanie, thank you for choosing Extended Stay America - St. Louis - Westport - East Lackland Rd. I am so glad that you had an amazing time with us and loved your room. We look forward to welcoming you again! Sincerely, General Manager
The room was o.k. The toilet was disgusting. I looked as if it hadn't been cleaned!!!
Awesome Great place to stay. I will definitely be back.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed stay at our hotel and that you would stay with us again. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.