This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
- Hotels
- St. Louis, MO
About this business
Extended Stay America Hotel St. Louis - Westport - East Lackland Rd. is located at 11827 Lackland Rd, Saint Louis, MO. This business specializes in Hotels & Motels and Other Lodging.
Location details
11827 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to job The staff is nice and professional. The room needs an update with flooring. The carpet was dirty but the bathroom was clean. The mattress was just ok. For my purposes it was fine.
Business response:
Many thanks for taking the time to post your review. It’s nice to know our location was convenient for your trip and that you liked our helpful associates. However, we are sorry for not meeting all of your expectations. We are always looking for ways we can improve, and we will take your feedback into account. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Great place for my week long trip Great place, great price, and great service!
Business response:
Yubei, I am delighted you had an excellent stay at Extended Stay America - St. Louis - Westport - East Lackland Rd. It is great to know you liked our courteous service and affordable price. Please come back and see us again soon. Sincerely, General Manager
Reasonable Price and Convenient It's an OK place to stay but, if it weren't for the staff, I would keep looking.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that you found us to be a good value in the area. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Just a stop it was just a place to sleep, breakfast sucked
Business response:
Derek, thanks for your feedback. We are glad you had an overall pleasant visit and got a great night's rest. That being said, we are sorry for the inconvenience you had while here. Your concerns in regard to breakfast will be shared with our food and beverage team. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Checked Into a Dirty Room My son and I came in late at night and wanted to check-in quickly to go to bed. Unfortunately, the front desk wasn't interested in doing anything quickly. After a slow process, I got my room keys and went up to the third floor only to find out the unit was dirty. I had to go back down. Thankfully the front desk worker resolved the issue with a new clean room and a quiet apology. The place is otherwise well kept and everything in my studio seemed new and updated. The price was very reasonable and I w... read more
Business response:
Timothy, thanks for evaluating your stay. We are glad you liked your room and were facilities were adequate to your needs. That being said, we are sorry for the inconvenience you had while here. We are glad we were able to resolve it to your satisfaction. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again. Sincerely, General Manager
Excellent Everything was aok. No complaints of any kind!!
Business response:
It was a pleasure having you as our guest at Extended Stay America - St. Louis - Westport - East Lackland Rd. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
Business response:
Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - St. Louis - Westport - East Lackland Rd. Sincerely, General Manager
Convenient place to stay The staff was nice. The room was clean and comfortable and quiet. I've stayed here before and it seems they've improved quite a bit. Would stay again.
Business response:
Thank you for choosing Extended Stay America - St. Louis - Westport - East Lackland Rd. once again and for sharing your positive feedback. We are glad to read your well-appointed room and our associates met all of your expectations for a comfortable stay. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.
How is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. rated?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. has a 4.2 star rating with 1,254 reviews.
When is Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. open?
Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd. is open now. It will close tomorrow at 12:00 a.m.