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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kitchen did not have any pots or pans,plates and utensils
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and value your input. We sincerely apologize for the inconvenience you experienced with the in-room amenities, as we understand how important these items are for a comfortable stay. Your comments have been noted and will be reviewed with our team to ensure better communication and availability. We hope you will consider returning in the future for a more complete and enjoyable experience. Sincerely, Hotel Management
Great location
There was plenty of parking, the room was very clean, and the staff was exceptionally nice and helpful.
Yes everything was perfect
The room and hotel as a whole needs a remodel or revamp. Start with paint. So many things that need an upgrade.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you staying with us and value your perspective. We sincerely apologize that the condition of the property did not meet your expectations, as we understand how important a refreshed and well-maintained environment is to a comfortable stay. Your comments are important and will be reviewed with our team as we continue working to enhance our accommodations. We truly appreciate your input and hope to have the opportunity to welcome you back for a more... read more
Work related
Business response:
Dear Guest, Thank you for your feedback. We are glad to know that you chose to stay with us for your work-related travel needs. Our goal is to provide a comfortable, convenient, and reliable environment for all guests, especially those traveling for business. We strive to ensure that every stay meets expectations with a balance of comfort and functionality. Your feedback is appreciated and helps us continue improving our services. We truly value your support and thank you for choosing Extended Stay America. We look forward t... read more
Staff was very responsive and courteous. The facility was clean and well kept. A very good experience. 10/10
Business response:
Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Providing a comfortable space along with attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another enjoyable visit. Sincerely, Hotel Management
There was no Breakfast, re-used muffins and some coffee
Business response:
Dear Guest, We want every day of your stay to begin on a positive note, so we truly appreciate you sharing your thoughts. We’re sorry this aspect of your visit didn’t meet expectations, as our goal is to offer a convenient and enjoyable start to the day. Your feedback is important to us and provides helpful insight as we continue to enhance the overall guest experience. We hope to welcome you back to Extended Stay America for a more satisfying stay. Sincerely, Hotel Management
First of all, in terms of cleanliness, this hotel is in very poor condition. From the moment you arrive, you are hit with a strong, unpleasant smell—like an old, poorly maintained, and unsanitary property, mixed with odors of marijuana and other strange smells throughout the building. The staff, however, was very kind; we were greeted by Amanda, who was friendly, welcoming, and professional. When we entered the first room, we had to leave immediately because the smell was unbearable—a mix of food, dirt, humidity, and other u... read more
Business response:
Dear Guest, We truly appreciate you taking the time to share your detailed feedback. We’re pleased to hear that Amanda and our team provided a warm and professional welcome, and that our location and parking were convenient for your stay. At the same time, we regret that the overall condition and cleanliness of the property did not meet expectations. We understand how much this can impact your experience, and your comments have been shared with our leadership team to support improvements and greater attention to overall upke... read more
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,027 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is closed now. It will open tomorrow at 9:00 a.m.