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Extended Stay America Select Suites Sterling
- Hotels
- Sterling, CO
About this business
Location details
2500 East Chestnut Street, Sterling, CO, 80751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The exterior of the building was inviting but the interior however was not that comfortable at all with the worn down or damaged things in the room and the lingering smoking smell which was hard to deal with and my daughter who I was accompanied by has asthma but that wasn’t there issue it was mine
Business response:
Dear Guest, Thank you for sharing your feedback. While we are glad the exterior gave a positive first impression, we are sorry to learn that the condition inside your accommodation did not feel comfortable for you and your daughter. Please know that we have a strict non-smoking policy in place, and what you described is certainly not what we expect within our property. Your comments regarding the atmosphere and room condition have been taken seriously and will be reviewed with our team. We understand how important a fresh an... read more
The property itself and the decor are a blast from the past, complete with nostalgic smells from the era (not bad smells, just musty old wood house or apartment kinda smells). All the finishes were well-worn, but clean with no signs of bugs or mold. The room itself was very roomy and bed sheets were clean. The beds had a hallow feel that we didn't care for. We did not hear any noise from adjourning rooms, floor above, or outside. The front desk staff did give us a heads up that the rooms do not come with amenities, but we co... read more
Business response:
THANK YOU
Ice cold AC and comfortable bed were the highlights. Staff was friendly. No soap or shampoo so pack accordingly. Low water pressure so no showers but enough to flush toilets and brush teeth. Linens appeared cleaned but stained. We choose to cut our trip early.
Hotel price good for location and rooms nice. Our second weekend we stayed at the same extended stay and the refrigerator made a lot of noise.
Lower end property with some odd quirks.
Business response:
Dear Guest, We regret that the overall experience did not meet expectations. Your feedback is appreciated. We value your insights and hope to have the opportunity to welcome you back in the future for a more comfortable and positive experience. Sincerely, Hotel Management
Clean room always
Always clean
Business response:
Dear Guest, We are so pleased to hear that you consistently find everything well-maintained during your visits! Thank you for choosing Extended Stay America and for sharing your kind feedback. It means a lot to our team to know our efforts are recognized. We truly appreciate your continued trust and look forward to welcoming you back again for another comfortable and enjoyable stay. Sincerely, Hotel Management
Not very good but okay
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to know your stay was acceptable overall, though we recognize there is room for improvement. We strive to ensure every guest feels comfortable and well cared for, and we regret that your experience did not stand out more positively. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Sincerely, Hotel Management
The hotel doesn't allow smoking but people smoke immediately outside. One time cigarette smoke wafted into my room which was unpleasant. Otherwise, a good value.
Business response:
Dear Guest, It’s great to hear you found your stay to be a good value. Thank you for choosing Extended Stay America and for sharing your experience. We strive to provide a comfortable and enjoyable environment, and we appreciate your feedback as it helps us continue to improve. Your comments are valuable to us, and we will keep them in mind as we work to enhance the overall guest experience. We hope to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites Sterling
How is Extended Stay America Select Suites Sterling rated?
Extended Stay America Select Suites Sterling has a 3.3 star rating with 1,299,027 reviews.
When is Extended Stay America Select Suites Sterling open?
Extended Stay America Select Suites Sterling is closed now. It will open tomorrow at 9:00 a.m.