Extended Stay America Select Suites - Tampa - Brandon

Business response:

Susan, thank you for being our guest. Although you liked our ideal location as well as our courteous associates, we are sorry for the cleanliness issue you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for a better experien... read more

Business response:

Thank you for the glowing review of Extended Stay America. We are glad to know you had a great stay with us and enjoyed our proximity to the mall as well as many eateries. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Bobby, thank you for your review. We regret your disappointment with our housekeeping policy and are sorry for the cleanliness issues you encountered in your bathroom. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Johntavia, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our courteous associates and convenient location close to shopping. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management