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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed cover and a skirt did not like it looked old and used
Business response:
We want to thank you for selecting our hotel while in the area. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up of linens and you had to make the bed after a long travel day. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We provide a clean set of linens after every guest departs to ensure cleanliness for the next guest. Thank you for your feedback, and we hope you will stay with us aga... read more
Pleasant
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Comfortable, but customer service is deteriorating The overall stay with great and the bed was very comfortable. However, The girl at the front desk was very rude. The electrical outlets by the table in the room did not work. My significant other had to go to the bathroom at night to charge her phone. The satellite TV went out at least three times overnight. I stay here often and I have never had a problem, but recently the level of service has dropped.
Business response:
Thank you for your review of your recent visit. We are glad you had an overall pleasant stay and liked your comfortable bed. However, we are sorry for the unpleasant experience you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We also apologize for the issues in your suite. Your feedback will be shared with our maintenance t... read more
The wifi didnt work well i had to go outside to receive calls there were nats flying in my room no cups not alot of tv channels
Business response:
We apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Kindly note, the brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.2 star rating with 1,337 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.