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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could do better The first room had a stain on the cover sheet, the floor was sticky, and it had a funky smell. Went to the front desk and had it whiched. The front desk apologized multiple times and she gave us a better room 2nd floor which we had no complaints with it. It got me wondering when she pulled out a book with a list of rooms that had same complaints. 🤔🤔
Business response:
Alejandro, thank you for choosing Extended Stay America. We regret the cleanliness issues you encountered in your initial suite, But we are glad our associate provided you with a different suite, and it was to your satisfaction. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
the room was not properly clean and the room floor left my kids bare feet black after walking on it.
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future vis... read more
Clean quiet with a friendly staff that was willing to help if you need anything.
Business response:
Greg, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Decent place to stay but needs maintenance. The rooms have a nice set up with the mini kitchen with two burner stove, for refrigerator/freezer and microwave. Both the guestroom and laundry room doors tended to stick and needed multiple attempts to actually get into the room. The front desk staff has been pleasant and helpful. The carpeting could definitely use a good steam cleaning as it was stained and not the cleanest. The bathroom was a little small but functional. The remote for the TV was missing its battery cover and I... read more
Business response:
Penny, it was a pleasure to have you as our guest at Extended Stay America. We are glad to read you liked the kitchenette in your room and the service provided by our front desk staff. Also, we will also share your comments regarding the maintenance of the room with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The staff was rude an disrespectful they kicked me out my room saying it was not paid for but I got confirmation emails to saying it was paid for
Business response:
Omar, we are sorry for the reservation issue you encountered and regret the unusual behavior from our associates. We are reviewing your feedback with the appropriate individuals to see what went wrong so it is not repeated again. We understand your frustration and hope you will give us an opportunity of hosting you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.3 star rating with 1,399 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.