Extended Stay America Select Suites - Tampa - Brandon

Business response:

Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we apologize for the housekeeping issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with the appropriate team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope ... read more

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Tanichia, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the microwave. Please be assured that we have discussed the feedback with our maintenance team in order to fix the problem you mentioned immediately. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Samuel, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Celestine, thank you for the excellent review of Extended Stay America. We're glad to know you enjoyed your stay with us and that our superb location was convenient for you. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management