Extended Stay America Select Suites - Tampa - Brandon

Business response:

Juan, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for staying with us and posting a review. We are sorry we fell short of your expectations regarding your room. We have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We appreciate your valuable feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your visit. We're glad to know overall you had a pleasant experience while you were here, but we're sorry for the inconvenience you in your room. We have shared your feedback with our maintenance team and has asked them to fix the issue immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Becca, thank you for your feedback. We apologize for the mix-up with your reservation and for not able to accommodate you in the room of your choice. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and that you enjoyed the courteous service provided by our team. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management 

Business response:

Kevin, thank you for sharing your feedback. It’s good to know you enjoyed our ideal location close to many places and that you were impressed with the great value we offer. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management 

Business response:

Miguel, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management