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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
esta bien, pero tampoco es le falta aun mucho esta Ok, pero el bano algo descuidado en la imagen, algo como viejo.
Business response:
Enrique, thank you for taking the time to review your experience at Extended Stay America. We are glad to learn our service along with our facilities were to your satisfaction. However, we are sorry for any inconvenience caused to you. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
The person at the front desk was polite and professional. She was a little stressed because she had some unhappy customers who thought they had a reservation that they booked through a 3rd party, but the reservation wasn't in the system. They were angry and exasperated. She handled them very professionally. My check in was easy and quick. My room - bathroom and kitchen had ants. I didn't bother to complain/request another room = I knew from my experience at the front desk, that there were no more rooms. The refrigerator was ... read more
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one and that you liked the attentive service provided by our Front Desk staff. However, we are sorry for the cleanliness issue you experienced at our hotel. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Customer service not helpful , needs customer service training. Room are great for family ang long term stay
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked your accommodations, but we regret the service issue you encountered. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Dirty, no ice machine? Hot water runs out ? No towels or blankets in room, had to ask. Mold looking residue all over side of refrigerator.
Business response:
Thank you for posting a review. We are sorry for the issues you encountered while you were here and regret the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, towels and linens are kept at the front desk and are complimentary. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Ho... read more
Business response:
Danielle, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Very quiet facility. Easy to find parking. Carpets were dirty and there were no hangers in the closet. Overall everything was OK
Business response:
Thank you for choosing our hotel. We're glad to know you were pleased with our parking facilities and that overall you had a pleasant time with us. However, we're sorry for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff read very nice! Helped us and went out of their way to do so.
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.3 star rating with 1,437 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.