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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service not helpful , needs customer service training. Room are great for family ang long term stay
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked your accommodations, but we regret the service issue you encountered. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
Dirty, no ice machine? Hot water runs out ? No towels or blankets in room, had to ask. Mold looking residue all over side of refrigerator.
Business response:
Thank you for posting a review. We are sorry for the issues you encountered while you were here and regret the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, towels and linens are kept at the front desk and are complimentary. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Ho... read more
Business response:
Danielle, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Very quiet facility. Easy to find parking. Carpets were dirty and there were no hangers in the closet. Overall everything was OK
Business response:
Thank you for choosing our hotel. We're glad to know you were pleased with our parking facilities and that overall you had a pleasant time with us. However, we're sorry for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Staff read very nice! Helped us and went out of their way to do so.
Business response:
Juan, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Rooms were outdated. Bed was ok but not the best.
Business response:
Kimberly, thank you for staying with us and posting a review. We are sorry we fell short of your expectations regarding your room. We have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We appreciate your valuable feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.3 star rating with 1,399 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.